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Bugs list after first encounter with Edge Explore

I bought the Edge Explore while on a bike tour from Belgium to Italy. It gave me more headaches than guidance. Here's a list, ordered from serious ballache to requires improvement. Note, this was all done with the preinstalled 4.20 software, but since the release notes I found do not mention these bugs, here I go anyway:

1. Device becomes unresponsive during rides

Usually somewhere around the 80km point, the device has refused to wake up by touching it, or pressing any of the buttons. Three things may the happen:

a) very rarely the screen comes back on after a few minutes

b) very rarely the device automatically restarts after a few minutes

c) most of the time, I have to press and hold the power button for a while to manually restart the device.

I don't have to explain how annoying this is while navigating a city (or any other course). Most annoyingly, there's no way of telling that it has become unresponsive until you try to look. So you might just be going forward and off course for minutes before you realise the device isn't responding.

2. Incident Detection totally haywire.

Within minutes of activating Incident Detection, my friend (thank God I didn't yet put my parent's details) started receiving occasional messages. This also happens during rides. He says he received about 6 emergency reports on a 100k ride. My phone did not sound a single time (probably because it's always on silent).

It's not clear when incident detection is triggered, but it's clear that it's much too sensitive. Not a single time did I fall off or abruptly stop my bicycle. The incidents also went off while the unit was charging in the hotel room.

3. Auto-sleep has issues

a) it sometimes does not go to sleep when the lap banner has come up while going to sleep, and after tapping it away, it sometimes refuses to go to sleep ever again until the device is restarted

b) sometimes it refuses to come back on after sleeping (see #1)

c) when the device wakes from sleep to give you the next navigation guidance, it sometimes shows a stale image (of a turn taken a while ago). This seems to happen particularly when the device went to sleep on a screen other than the map (e.g. the data screen). This has sent me going the wrong way more than once.

d) when the device wakes from sleep for the next navigation guidance, the track isn't always north as requested in the settings.

4. Routing doesn't favour continuity

Taking me across a bridge across a river for a mere 1 km of "bike path", or often just gravel, and then dropping me back on the original route, is pointless. It slows me down as I now have to navigate, take turns, and it's not like 1 km makes a huge difference. Continuity should definitely be favoured for stretches under 2 km.

5. Custom routes with the same name get overwritten on the device

And the software does not help by assigning silly generic names such as "Riding 20 July" to each new route

6. Loading your own GPX is complicated and doesn't work with every GPX file.

It should be as easy as picking a GPX file from your phone's internal storage through Garmin Connect. But instead, I have to open it in Files (Android) or Total Commander, and then tell it to open the GPX file with Garmin Connect.

7. Poor recalculation of route on custom GPX

If you use a custom GPX and you decide to freestyle a bit (e.g. take a shortcut, or take a bike path that's not on the map), the Explore stubbornly tells you to navigate back to where you last left the course, rather than trying to join you up with the nearest point of the remaining course. Could be a bunch smarter.

8. Battery indication inaccurate

While navigating, the battery indication may say there's 40% left. After restarting the device (because of issues such as #1), the battery indicator now says 60% again. Sometimes, the battery indicator also does not update.

9. No overview of the entire elevation graph when a route has been started.

Would be nice to see where you are on the entire elevation profile, rather than in the next 2km or so.

10. GPS Mode toggle stuck after not finding sattellites

If the unit cannot find satellites and you tell it to stop searching, it has a cross through the GPS widget in the drawer. However, tap that and the "GPS mode" toggle will still be on. You then have to untoggle and retoggle to turn it back on. Something tells me that there's poor state management in the firmware.

11. Search is ridiculously slow.

It should not take minutes to find a few cities in the menu. Something tells me that city search is not using the most basic search optimisation from the book (buckets) but rather trawls through its entire database of city names before displaying results. That's ridiculous. If you have buckets, you only have to search the B-R bucket if I type Brussels. Also, exact matches should be at the top. For example if you search "Milan", the actual entry for "Milan" is so far down the list it doesn't even display on the screen until you scroll.

  • Other bug that I found:

    12. When I set backlight to 0%, after restart the device will have backlight on (although the setting is still 0%). To remedy I have to nudge the brightness control, and then reset it back to 0%.

  • Exactly. This (along with the search issue) I believe finds its roots in the code. Garmin: I happily offer my coding skills if needed :)

  • Former Member
    0 Former Member over 5 years ago

    I have been using the Garmin export as well ... and the points 1 are really horrible ( is it workings it sleeping or is it frozen).

    Point 7 is also very annoying ... I had to go back to google maps on my iPhone to make sense of an accidental off road and a frozen Garmin. 

  • If Garmin cared even a bit for code quality they would have already moved the software development from where it is now. The software is buggy because it is not properly tested, bugs like listed by OP shouldn't have leak out of development team. Sad to say, current Garmin Edge Explore software looks somewhat alpha-quality.

  • So, who reads this precious bug list and do something? Are we speaking to thin air here?

  • So, who reads this precious bug list

    Other forum members.

  • Do we have responsible Garmin Developers and Customer Service representatives here?

  • Former Member
    0 Former Member over 4 years ago

    I have made a buglist too, see here:

    www.avdweb.nl/.../buglist-edge-explore

  • Some of the 'bugs' are features. That is, they're meant that way; they're not oversights. The convoluted menu structure can be challenging for Garmin first timers -- it certainly was for me -- and would benefit by a more logical design.

    With respect to your recommendation to disable the timer so that it doesn't interfere with sleep and lock screen functions Garmin provides a simple alternative: Ride Settings -->Timer Start Mode --> Manual. In 'Manual' the timer is started and stopped with the dedicated button and the Explore no longer prompts you to start it when riding. Then the activity recording and navigation functions of the unit operate independently. 

  • Former Member
    0 Former Member over 4 years ago in reply to linguinee

    You're right, not all of them are bugs, but the user interface is so hopeless that I call it bugs anyway.

    I will update my website with your advice about the timer.