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Calculating 0%

M&B over 1 year ago

If I chose Navigate or Location search my Explore 2 won’t calculate a route. It always stuck at "Calculating 0%" or just "Calculating". Even if my destination point is only 300m away from my starting point.

And after that I can't power it off, it freezes on power off display. And after that I must hold for 10 seconds to turn on device.

Already made factory reset with no success. Anyone with similar problem?

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0 M&B over 1 year ago

Is this fixed in this new sw version?

forums.garmin.com/.../new-edge-explore-2-version-5-09-now-available-live-as-of-7-13-22

0 Musko over 1 year ago in reply to M&B

No.

This problem isn't fixed in this firmware. This firmware have and causes this problem.

FYI firmware 5.09 is live from 13.7.2022 as wrote in original post.

0 M&B over 1 year ago in reply to Musko

I don't understand why garmin posted a notice for a month old firmware.
I haven't seen anything like this before, so I thought if it's possible they've included some additional fixes.

0 Musko over 1 year ago in reply to M&B

No need to be angry about the late notification of the new firmware.
Garmin apologized in this thread https://forums.garmin.com/sports-fitness/cycling/f/edge-explore-2/301317/software-update---is-this-normal/1475975#1475975

0 M&B over 1 year ago in reply to Musko

No need to be angry about that. It is just weird that garmin posted a notice for a month old firmware.

Especially now that we are expecting a new firmware with fixes.

0 M&B over 1 year ago

Navigate to location works better with 6.04 firmware. I tried 4 locations and 3 of them are ok, but for one location calculating stops at 73% and after about 1 minute I get "Route calculation error.".

With previous firmware nothing of that worked.

0 3333113 over 1 year ago in reply to Garmin-Eric

Hi Eric,

I just got my Explore 2 today and I`m experiencing the same behavior though I did some further testing. My findings below:

1. "Calculating" freeze starts whenever I use "LOCATION SEARCH" or the addresses I used to look for in "Recent Finds" functionality (none of those will finish route calculations). After that I can try to pick a location from the map or POI and the "Calculating" freeze is also there.

2. Persists until next hard reset (regular one won`t work because it ends with the power logo freeze, as OP stated) + you need to do "Stop Navigation" from "Controls" (Status Panel).

3. After that I can pick a location from a map or POI using "NAVIGATION" feature and it will calculate properly.

4. For now only using "LOCATION SEARCH" or the addresses I used to look for in "Recent Finds" trigger the bug for me.

I`m in Poland and on 5.09 FW version. FW 6.04 nor 6.05 are not available for me.

0 M&B over 1 year ago

I guess this could be a problem too.

https://support.garmin.com/en-US/?faq=LR6HR5Xul6A9zoxySC5KM9

Latest cycling map:

Cycle Map 2022.10

Which Map Regions Receive these Updates?

NOTE: Your Garmin will only update the map and region it was preloaded with.

Australia & New Zealand
Europe¹
North America
South America

¹The current TopoActive and Cycle Map version for this region is 2021.20