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Calories Burned from my Edge 840 Solar activity was not added to Active Calories of the day

laurens
8 months ago

So yesterday was my first ride with my new Edge 840 Solar, made a 93km ride which was very nice. I used Komoot Maps as primary maps for this ride. All sensors (heart, cadence, speed, etc.) seem to be working. I was a bit disappointed that it had no interaction with my Garmin Epix Pro 2 watch, maybe I am missing something.

When I finished my ride it all seems great and stored it nicely and synchronized to Garmin Connect like it should, HOWEVER, for some reason the Calories Burned from my activity was not added to the "Active" calories in Garmin Connect like it normally would whenever I am using my Epix Pro 2 watch. When I Googled this, more people seem to have experienced the same thing. How can I fix this?

  • 0 5 months ago in reply to rbmx

    You can see from my earlier post I raised this issue with Garmin Support back in March. Was told they had "opened a case" for me. Heard nothing since. 

  • 0 5 months ago

    I found a workaround for the calories. I have a fenix7pro, edge840 and an hrm-pro. When I go on a bike ride, I just put my watch on the charger or close it. When I sync after the ride with garmin connect, the calories actives are working in the trueup sync. But, as I dont wear my watch, my body battery is not updated. Choice your pain. When I connect my watch after, everything is sync correctly to the watch.

    I dont have any other hrm, but I curious to know if the calories count came the edge or the hrm-pro on the trueup sync. If someone try this trick and have the anwser...

  • 0 5 months ago in reply to C3Plx2A

    I also though I had found this workaround by leaving my forerunner switched off whilst riding and when my edge was uploading data via GCM at the end of a ride. This seems to  work for me most of the time but unfortunately not every time.

  • 0 2 months ago

    Same issue here, very frustrating for such expensive gear.