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Device picture missing in Garmin Connect

The device picture for the Edge 840 can't be loaded on Garmin Connect.

GET
hxxps://res.garmin.com/en/products/010-02695-01/v/c1_01_md.png
[HTTP/2 404 Not Found 117ms]

Top Replies

0 AlexZam24 over 2 years ago in reply to Garmin-Amy

by the way,

i've got Edge 820 and Venu 2s and have no problems with their pictures

Edge 820: https://static.garmincdn.com/com.garmin.connect/content/images/device-images/edge-820.png = OK

Venu 2s: https://static.garmincdn.com/en/products/010-02429-10/v/cf-sm-2x3-137e5f82-d743-4276-9690-673058037012.png = OK

0 Garmin-Amy over 2 years ago

Thank you all for reporting I have logged a ticket to get this issue looked into. I may reach out to you individually for more information if needed.

0 Former Member over 2 years ago

in my case same problem exist on the Windows 10 Pro 21H2.

+1 Garmin-Amy over 2 years ago

This issue has been escalated. I will post a comment in this thread upon resolution. Thank you for bringing this to our attention!

0 Garmin-Amy over 2 years ago

This issue has been resolved. If you notice any errors on the Garmin website in which the device picture is missing, please create a new thread.