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Garmin Connect Fails complete set-up of Edge 830 on Samsung S8

Former Member
Former Member over 5 years ago

Connect repeatedly fails to complete setup of Edge830 my Samsung S8 upon initial pairing. I have spent hours following the troubleshooting tips and on the phone with support. Has anyone figured out WTF? The devices pair and the setup starts but hangs up every time. I've done resets, updates, uninstall/reinstall, bluetooth toggles, you name it.
I really want to enjoy this device but I'm about to punt and send it back. Please help!

  • 0 over 4 years ago

    I found the same issue myself. Any luck? This is really frustrating. I have a FR 235, a Garmin Swim and now an Edge 830. I had Garmin to high standards and I was hoping to buy a FR 945 but with this kind of issue, I don't know if I can trust Garmin. 

  • 0 over 4 years ago

    I found the same issue myself. Any luck? This is really frustrating. I have a FR 235, a Garmin Swim and now an Edge 830. I had Garmin to high standards and I was hoping to buy a FR 945 but with this kind of issue, I don't know if I can trust Garmin. 

  • Former Member
    0 Former Member over 4 years ago in reply to Luis_Melo

    I got resolution by complaining to my local bike shop who went to bat for me and got me an upgrade to an Edge1030. The 1030 paired immediately and is working fine. Can't say enough about my local shop.

  • Former Member
    0 Former Member over 4 years ago in reply to Former Member

    I also can't get it synced, and spending hours on the phone trying to get Garmin help is not my thing. So if no answer to this message you started I will be punting also. $500 bucks is alot of money. I have S8 also.

  • Former Member
    0 Former Member over 4 years ago in reply to Former Member

    I ended up working with my local bike shop where I bought the 830 and got them to upgrade me to a 1030 which successfully synched with the S8. I'm not sure if they worked something with Garmin or they did it themselves.A good reason to support your local bike shop 

    I did recently receive an email from Garmin saying that the latest version of Connect (v 4.36) should fix the problem. Better late than never I guess.

    Good luck.