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Edge 810 switching off unexpectedly

BILHAM69
over 2 years ago

Sorry to post in the 820 section but there isn't an 810 section!!

I am finding that my 810 regularly switches off mid ride. It only does this when I am following a course (never when I am simply recording a ride). I can switch it back on again and I am at the "save" or "discard" screen. I press "save" but then I have to stop and switch off and back on again and wait for GPS connection. This is frustrating for three reasons. Firstly I have to stop the ride, secondly I have recorded two rides when I did one, thirdly, I don't always spot this immediately so I have missing miles.

Anyone found a solution?

  • 0 over 2 years ago

    It would possibly suggested a corrupted course file where did you generate the course file 

    you could try taking one of your recent normal rides turn it into a course file on the device and try and ride that and see if it bombs

  • 0 over 2 years ago in reply to jimrward269

    Thanks Jim. I tried deleting all courses and all recorded rides and then downloaded one course. It still switched off.

    I was slated to do LeJoG so didn’t want to be let down on that! Bought an 830. Seems to have worked fine over 9 days and 9 courses but I’m not a huge fan of Garmin, I had other problems on a 910xt and had five replacement units!!

  • 0 over 2 years ago in reply to BILHAM69

    Where are you downloading the course from and in what format GPX ??

    where are you based

  • 0 over 2 years ago in reply to jimrward269

    Tried two alternatives: designing route on Garmin connect and sending across wired and then designing on Strava and getting it wireless. Made no difference.

  • 0 over 1 year ago

    Had the same issue while trekking in Spain. I used an Openstreet map downloaded as my map. My courses were designed on Garmin Connect like hundreds of other I did in the Past. Normally, I ride bicycle in Canada, First, it took the GPS about 5 minutes to get Satellites signal. When starting on the course, the Edge 810 shut down every time I was progressing on the right path, but remained On when out of the path. Could it be the satellite coverage, the openstreet map, the device?

  • 0 over 1 year ago

    I have the same issue. This is the bug report on the device:

    Software Error Reports
    Error Type,SW Version,Date,HH:MM:SS,Task ID,Thread Name,File Name,Line Num,Error Num,Error Msg,R0,R1,R2,R3,R4,R5,R6,R7,R8,R9,R10,R11,R12,R13,R14,R15,CPSR
    Abnormal Powerdown
    RTL Trap,Software Version 6.30,2022/07/16,11:41:02,,MPM main,,,0x6e5d8006,Realloc or xfer of locked memory
    Data Abort,Software Version 6.30,2022/06/17,15:38:45,,,,,,,0x00650065,0x00d9c57c,0x00000002,0x00000002,0x00650065,0x00d9c57c,0x00000001,0x00d9c674,00000000,00000000,00000000,00000000,00000000,0x00d9c368,0x00367a55,0x00367a1e,0x2000003f
    Data Abort,Software Version 6.30,2022/06/16,15:46:20,,,,,,,0x00690075,0x00d9c57c,0x00000002,0x00000002,0x00690075,0x00d9c57c,0x00000001,0x00d9c674,00000000,00000000,00000000,00000000,00000000,0x00d9c368,0x00367a55,0x00367a1e,0x2000003f
    RTL Trap,Software Version 6.30,2022/04/17,13:32:27,,SYC main,,,0x6e5d8002,Bad memory handle
    Vector BIST Errors
    Timestamp,Type,Severity,Test Number,BIST Number,Manufacturer Number
    Product:,Edge 810
    Product Num:,1567
    Unit ID:,3930962978
  • 0 10 months ago

    Ensure that the battery is charged properly. Connect your Edge 810 to a power source using the provided USB cable and let it charge for a sufficient amount of time. If the battery is old or not holding a charge, consider replacing it.

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