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Edge 520 plus

Hi, 

I’ve experienced blue tooth issues connecting to my brand new 520 plus. I’ve tried forgetting the device, deleting connect (then re-installing) but the matter is still unresolved. My iPhones system is up to date with 13.2.2

When I’m just about to complete pairing with my iPhone and connect- an accessory box comes up asking me to select an accessory (520plus) on the connect app- but there is no option to pick the 520 (or any device for that matter) . Anyone else experienced anything similar and been able to resolve the issue? 

TIA- Adam