When attempting to set up the contacts for incident detection In the connect app using iOS 12.2 under the app permission settings, the option to allow the app access to the contacts on my iPhone 8 is not even available to enable. Is this a bug that others have experienced? It renders incident detection via my Edge 1030 useless - and this was one of the reasons I purchased this model (solo riding).
I just activated the accident notification for testing purpose - iphone X, iOs 12.2 and it worked. First, activate „Contacts“ in your iPhone-settings for GCM app (it was already activated on my phone). Now open GCM-app and select the three-point menu at the bottom right, and then "security and tracking". Chose accident notification and add a contact. Yes, it seems the option for "add a contact" is greyed - but it works. Just tap on it.
I don't have this possibility in the settings for the GCM app and I am on latest versions
If you have installed the GCM-app on your iPhone: goto settings on your phone (cogwheel) on the main-page of settings scroll down until you see all icons of the installed apps on my phone they are in alphabetical order look for the app called „Connect“ with the GCM-icon enable „contacts“
I hate to tell you that my incident protection worked for only a short time after I bought my 820 but has not worked for over a year after an iOS update. It was a really nice feature and I got to see it work once when mountain biking. Garmin Connect is not able to see my phone contacts which disables the incident protection. I worked with Garmin for months on the issue and they were blaming it on Apple and the fact that my iphone uses exchange contacts but I disproved by adding separate phone contacts. To make a long story short, the incident detection bug has changed a number of times when Garmin releases a new Connect version but has never been fixed. I have been so disappointed by this and doubt I will buy another Garmin in the future due to the lack of support to fix this issue. My live track also no longer works right in the most current Connect version. Live track and incident detection was one of the main reasons I bought the device that I did.
Same prob here. Updated iPhone Xs does not offer option to allow Connect to use Contacts. Really irritated that Garmin has gone this route. Manually adding emails worked fine, now they want the whole Contacts list which some of us can't seem to even grant if we wanted to.
Same problem here. Garmin Livetrack worked fine forever and just quit. It says to allow connections to my contacts on my iPhone but it isn't even listed as an App on the Contacts page to allow connection to. Wahoo is next. Done with Garmin.
Perhaps I am misunderstanding you but the setting is not on the Contacts page. It is on the Connect settings on the Iphone. It should be listed under the allow connect access section.
The problem is, that it's not listed, so you're not able to grant access. I think since iOS 12 apple has a different way to grant access and Garmin did not implement it. IMO the app needs to "ask" for access, then iOS is adding it in there, but the Connect App tells you to add it, even though there is no possibility (if you haven't activated it before iOS 12).
"I figured it out. I went to Settings --> Connections --> Find Friends --> Contacts Icon which triggered a request from the app to access contacts. After granting this permission, I was able to go back to the page on the screenshots above and enable LiveTrack."
