Marq Aviator Gen1

Hello!

I need for help....

Incorrect display of the planned route. For example, I create a new route from KJFK to KIAD (Navigation -> Flight Planning -> Saved Plans->Create New and add via Search by Ident). The new flight plan always displays the length - 0.0 nm. When I select Set Active and fly - the watch does not want to follow the route. On the waypoint page, there is no point name, no DTK, no distance... Similarly, if me select Direct To and enter a point, the watch does not fly to the point.But on a map and HSI - all correct. I did a factory reset and a master reset - nothing changed.

I'm not sure, but I think it happened after updating the software to version 27.00.
I also noticed that the Data and ExtData folders are missing from my Garmin folder. I read on the forum that they are supposed to be. When you try to create folders manually, the watch does not allow you to do it. Creates any folder with any name, but not these. Maybe it is somehow related?

Who has the Marq Aviator Gen 1 watch? Is everything working correctly for you? And do you have Data and extData folders in the Garmin folder?

Thank you

0 3788708 12 days ago

One Year on the Ground

Why do we buy Garmin aviation devices? Of course, for flying. At least, that’s what I thought. But Garmin has a different perspective.

So, let's talk about the Marq Aviator. A miracle has happened—after 12 months, with the release of the update version 28.02, the Marq Aviator can finally fly again. In other words, a watch that costs over $2,000 could simply stop working as an aviation device and remain useless for a year—all at Garmin’s discretion.

A year ago, update 27.00 was released, which broke the aviation functions. The Marq Aviator essentially turned into an ordinary Fenix. Naturally, I contacted support—both general and aviation support. I wrote to them about ten times. Do you think anyone bothered to respond? No.

I also posted on the forum. In a private conversation, I suggested to the forum administrator that they check the issue on a reference Marq Aviator unit. The response I got was:
"I am sorry to hear that you are having trouble with the watch. I am not seeing any other reports of this issue."
In other words, it was easier for them to dismiss it as my problem rather than actually check!

Then, I found Garmin’s Facebook page and wrote there. To my surprise, they replied! Almost a victory! They gave me two email addresses—one in the U.S. and another in Europe, in London. I wrote to both. The U.S. email never responded. From London, I received a reply… after four months.

They asked if my issue had been resolved. After a few emails back and forth, the London office finally decided to investigate whether update 27.00 really had a problem. And a few days later, they confirmed—they managed to reproduce the issue!

A victory, almost a year later! They told me to wait for a new update that would fix the watch. And so, I waited. A full year.

Finally, the update 28.02 restored the watch’s aviation functionality—turning it back into a Marq Aviator instead of just a Fenix.

What do I have to say about Garmin support and Garmin Aviation support? Guys, not only do you do your job poorly—you don’t do it at all. You simply don’t exist. And I will think very carefully before I ever give my money to Garmin again.