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Instinct Solar Crashing Randomly

Having same issue as everyone else. Got my Instinct Solar in October 2020. It has recently started randomly crashing (despite having over 50% battery remaining) and the only way to get it to work again is to plug it in for a few seconds. I’ve tried different resets and I know my software is up to date. Reached out to support and all they offered was for $140 they would send me a refurbished watch with a 90 day warranty and I would have to pay to send my watch back. I’m pissed. These watches aren’t cheap and it worked great before this started happening. No way I’d spend $140 for a refurbished watch that could easily start doing this same thing. Garmin knows this is an issue and they should figure out a fix or replace our watches. Loved this product, but I wouldn’t buy another Garmin due to lack of customer service. I didn’t spend $400 to have the product malfunction in two years with no support or repair options. 

  • Mine started only a month ago. No matter what I did... it crashed. I've done a factory reset and went into the system to shut off the AUTOMATIC UPDATES. So far I'm on day three and not a single crash. 

  • Same problem here... watch was sitting down during activity with lap function engaged.  shut lap off, this worked for about 1 week.  now shuts down with 60% battery left.  Just shut off all vibration and did the .fit file delete .  ill keep you posted.  

  • Bonjour, j´ai le même soucis, montre instinct solar. Crash systématiquement en gps ou sur spO2. Charge complète et réinit fait. J´ai déjà eu le même problème au bout de 2ans et 2 mois. Échange standard (140€) et voilà au bout de 1ans et 1 mois idem. Là pas d´échange standard. Dommage. 

    • Garmin are replacing my Instinct Solar Surf, posted it off yesterday- it may be worth contacting them?
  • The watch turns off when I want to save the running result. Other times it turns off when I want to start the running mode. Also, sometimes it is difficult to exit the running mode, because then it turns off. When I turn it on, it remains in the running mode again and it is impossible to get out of it because pressing the "discard" button turns it off again. Mystic! The heart rate monitor, which had disappeared, also turned off by itself. All this happens despite the fact that the watch battery is charged. The watch only lasts a little over two years. Also, I recently updated the software. It seems that the watch has started to live "its own life" and it is impossible to rely on it. Please help me solve this problem so that I can rely on the watch you have designed.