Hello! I've been a long-time lurker and have learned a great deal from this group. I purchased a Fenix 5 Sapphire Edition just after Thanksgiving. I have come across some of the nuances of the device like the alarm override. However, my biggest concern is the altimeter. Following the version 7.0 update, my altimeter is way off. For example, my iPhone 7+ says 2800' elevation while my Fenix 5 is around 14,238'. I only noticed the problem after the version 7.0 update.
Early today I manually set the elevation at 2,600' at the time, and within a few hours the watch showed an elevation around 23,000'. I then chatted with customer support this morning and they suggested I make sure the sensor is clean, which I ran under water this evening. I still had the error, so I did a factory reset, removed the watch from Garmin Express, and the Garmin Connect app. I'm still having the same problems. The altimeter has varied in the range from 14,000' to as high as 23,000', while I've only been in ranges from 2,500 - 2,800.
I'm not a heavy outdoor, mountain hiking guy, but would like the altimeter to read correctly when I am out hiking. Any other suggestions to help correct the issue? I am still within the return period from REI.
Thanks,
James
