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Volume controls on powerbeats pro no longer work 10.0

GS05 over 4 years ago

The volume controls dont work anymore for my bluetooth headphones. Since 10.0. Never had a problem before

Anyone else see this?

Top Replies

Garmin - Chris over 4 years ago in reply to D_Gali +3 verified

D_Gali

Our engineers are working with Apple to resolve the volume adjustment issue with their Powerbeats Pro. When this issue began, all Apple Powerbeats Pro were given a new software update by Apple.…
Garmin - Chris over 3 years ago in reply to 2677348 +3 verified

The Powerbeats Pro volume rocker issue is expected to be resolved next month during July.

Thank you to everyone for your patience while our engineers have been working with Apple to get this issue resolved…
Garmin - Chris over 3 years ago in reply to JonVV +3 verified

Update 6/30/2020:

The Powerbeats Pro volume rocker being resolved is a 2-tier fix. The v12.00 software update just released late last week is 50% of the resolution. There will be another update still coming…

All Replies

0 LISI75 over 4 years ago

Same here on Fenix 5S. Came across this thread while searching for something else and I'm glad I did as thought it was just me going crazy.

0 misterorlando over 4 years ago

Ladies and gentlemen, I've tried everything with the Powerbeat Pros/Fenix 5x Plus in regards to adjusting the volume. I'm sure Garmin will figure something out if enough of us send an email about it. In the meantime, I just set my volume on my watch and forget it the rest of the run.

0 9526435 over 4 years ago

Just got my new Fenix 5 set up with my powerbeats pro and am having the same volume issue. Really inconvenient to have to change the volume from the watch while riding a bike. Hoping Garmin can fix this.

0 marke_coys over 4 years ago

I've tried reinstalling the last released firmware 9.10 but still no joy. Does anyone know a way of downgrading the Bluetooth software to the previous version, just to see if this is the cause?

0 2677348 over 4 years ago in reply to 9526435

I have been back and forth with garmin help on email, latest message basically says the headphones are not on the list of supported devices so they wont work... they may or may not get round to fixing it! Really annoying given that it worked fine for a year or so...

0 turnipsurprise over 4 years ago

My Aftershokz music controls and volume still work (Fenix 5 Plus) version 10, BT 4.30 sensor hub 2.4. I know it doesn't help the majority of you though (sorry). Hopefully Garmin will fix, especially if it was working before!

0 bryanwhawkins over 4 years ago

Yes, I got the same response from Garmin as well, the PowerBeats Pro is not on the supported list.

0 Speedsk8r over 4 years ago

Garmin Team, you are one of the most innovative companies in the market. Please challenge someone on your team with resolving the powerbeats pro issue with volume not working. I am hopeful a quick update is in our near future for this.

0 Speedsk8r over 4 years ago