My phone number in emergency sms is wrong.

Hi,

today I have activated the incident detection.

I added the emergency contact numbers but the sms notifying the related people shows a wrong number, different from mine.

What can I do to solve this problem?

Can it depend from the sim as I have changed mobile operator?

Thanks to all

Top Replies

Garmin - Chris over 2 years ago +1 verified

When you setup incident detection, you setup your profile information. Please double check your setup to correct your phone number.

- Setting Up Incident Detection and Assistance Features on a Garmin Wearable…

All Replies

+1 Garmin - Chris over 2 years ago

When you setup incident detection, you setup your profile information. Please double check your setup to correct your phone number.

- Setting Up Incident Detection and Assistance Features on a Garmin Wearable Device

0 Skizzoide over 2 years ago in reply to Garmin - Chris

In my profile information I can't add my phone number.
Is it possible that the number the sms originates from belongs to the garmin alert service (+39 339 995 7488)?

I write from Italy.

0 Garmin - Chris over 2 years ago in reply to Skizzoide

Given the difficulty of your situation, it will be best to speak with Garmin Italy Outdoor Product Support. On the phone, you can walk through the full setup together in real time to figure out what is going wrong. I am sorry it continues to be an issue.