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Fenix 5X+ has started to shut off on it's own

Due to other issues I am now on my second 5x+ and those issues (display bugs (I have another topic open for that)) persist. But a problem I didn't have with that watch and havn't had with this watch up until now showed it's face yesterday. The watch started to turn off on it's own. During a meeating I saw the watch being off when lifting my arm to see the time. At first I couldn't even get it started again, but after a couple of tries it turned on again. Well, later that evening it did it again and then 2 times during the night (I woke up to it being dead on my wrist and you can see in the app how the sleep tacking has stopped during these shutdowns). I have now reset it and havn't had a problem for a couple of hours, but I will update here if it persists.

Anyone else having problems like this?

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  • I am sorry your Fenix 5X Plus developed the behavior you are describing. When it comes to the issue your watch developed, there is only so much that can be done to resolve it. The end result…

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  • I am sorry your Fenix 5X Plus developed the behavior you are describing. When it comes to the issue your watch developed, there is only so much that can be done to resolve it. The end result often being an exchange. Even though it can happen to any device, there is a bigger picture when taking into account the millions of watches in use worldwide that do 'not' have the issue.

    Please consider re-contacting Outdoor Product Support to exchange your watch when you have a good opportunity. We will be happy to assist you further.