Shearwater Teric

I've possibly missed issue with dive time, is this the same issues involving the End of Dive feature?
I see a lot of faulty sensor issues in the threads, aside from the compass issue, the above HRM issue, and ([very] temporarily) putting aside the non-diving related issues, are there other dive related bugs I've missed apart from relatively very weak customer support? (and even posting on this forum is hit and miss when tagging people)

I’ve sold numerous dive computers from various manufacturers. A lot of them have some kind of issue, some are more tolerable than others. That said, usually companies are receptive towards those issues and attempt to resolve them.

I’d like to see Garmin more receptive towards the MK1. All they’re doing is ostracizing their current MK1 customer base, pushing away potential new customers with all the posts here and losing credibility as a company who can compete in the Dive industry. Furthermore, they have NO CHANCE at having repeat customers for the next Descent model in 2020.

Yes, completely agree with those thoughts Odie21 (and WAS hoping to see a MK2 long way prior to 2020 ... but now, IDK). You'll see the resale of MK1 decrease too etc etc.

My comment/question above (post #12) is, to try to ascertain how many/what are the current dive related issues with the MK1? [yes, even if these are few, what i read on this forum doesn't bode well for the Descent]

I reported an issue with the Descent tracking heart rate using the Garmin Tri chest strap several months ago, and have never received a response. I am not sure if that means we know about this, or we don't care about this, or just get lost.

My Descent says it is connected to the Tri sensor, it is setup to use the stored strap sensor, but I get NO heart rate information when diving. Basically the Descent seems to be ignoring the chest strap and going to the optical HR sensor, which does not work when wearing a heavy wetsuit or Dry Suit needed for cold water Northern California diving.

Heart Rate information cannot be sent wirelessly under the water, and that is why the Heart Rate Monitor stores the data on the HRM until the user requests to download the HR information afterward. Have you been doing this? (History -> Activities -> {Choose The Dive} -> Download Heart Rate).

Here is a useful thread that explains how the chest straps work underwater and how to test them too.

https://forums.garmin.com/forum/into-sports/running/forerunner-920xt-aa/115061-hrm-swim-how-does-it-know-when-to-start-recording-if-it-is-under-water

If you do want Heart Rate information underwater, please use the wrist Heart Rate Monitor instead of the chest strap since it touches your skin and can provide the Heart Rate information while you are diving.

OK so I was apparently relying on the Garmin documentation where it said the HRM-Tri stores and forwards HR data. Having to manually download the HRM data from the Tri is not what I would consider to be "store and forward". But again I was assuming the poor Garmin documentation was correct and did not search their website. And maybe had someone actually responded to this issue when I reported it, instead of just silence from Garmin.

Heath, does Garmin realize just how badly they are alienating the early users of the Descent? Basic things like the following would go a long ways to helping here:
- A plan for what will be addressed and when it will be addressed
- Release notes, complete not just new features
- More responsive customer service, not trying to shoot the messenger here but it would have to get better to just be bad
- Complete and accurate documentation

As a dive instructor I would be hard pressed to recommend the Descent to a new diver as their primary dive computer as frankly I still do not trust it 100%. Better communications and transparency on the part of Garmin are really key to changing my opinion on this. Actions speak louder than words here, and there has been very little action from Garmin. Now I know that the Tech Support guys are on the frontline, and are not the ones making the decisions, but they are also the users only source of information.

Garmin-Heath, I know the ANT HRM-Tri will not work underwater. And last time I checked the optical HR sensor does not work too well through a dry suit (that is sarcasm). I get that the customer service people have to deal with annoyed customers, and have no real control over the product direction, but Garmin needs to get their act together on this. Right now I am backing of all recommendations to my students for the Descent until I see some action from Garmin. I will be open and honest about my experiences, but strongly recommend they consider other dive computers at this time.

As for the Heart Rate, the store and manually download feature sort of works though this is not store and forward. I am seeing AVG and MAX HR on the Descent, but nothing on Connect. For the dive summary there is no heart rate displayed, and no option to add it under customize. On the All Day Heart Rate screen I have a blank gap that pretty much fits the time I was wearing the Descent outside of my dry suit. This is not terribly useful information, normally you want to see the HR over the duration of the activity and not just get AVG and MAX values. Please tell me that I did not spend over $100 on the HRM-Tri, and all I will get is AVG and MAX. This should display the HR over the entire activity.

I will be open and honest about my experiences, but strongly recommend they consider other dive computers at this time.

What other dive computers would you recommend that do provide and record real-time heart rate data during a dive?

TIA

What other dive computers would you recommend that do provide and record real-time heart rate data during a dive?

TIA

The ScubaPro G2 provides both real time heart rate while underwater, and air integration. It does cost more, though comes with both the chest strap and Tank Transmitter. It is also not a watch style, there are no watch style dive computers I know of that provide real time heart rate.

Mark_H20 Based on your feedback we have created the below FAQ to assist our Descent Mk1 Users.

https://support.garmin.com/faqSearch/en-US/faq/content/8KoNTwAvc3AXVfhovK1FN7

Garmin-Heath, Thanks, that explains it much better. Now if the documentation had been complete and correct in the first place I would not have had to ask this question multiple times. Sorry, not trying to shoot the messenger but getting increasingly frustrated by this.