Earthmate Messages only received from ''Unknown''

Hi there,

We're running an anti-poaching operation and our InReach Explorer+ are the only method of communication that we have with our rangers out in the field. Since a couple days, all messages received from different teams on our tablet that has Earthmate installed, come in as ''unknown". So we receive the messages they send, but username doesnt pop up. I don't know if this has to do with the firmware but this was recently updated. Hope someone can help.

Cheers,

Oliver

Parents
  • Just looked at SE+/Explorer+ f/w release notes. There hasn't been a f/w release since 4.1 in September 2018. Although you might have installed it recently, the fact that this is over a year old argues against incompatibility between that f/w and the current release of the Earthmate app...

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  • Just looked at SE+/Explorer+ f/w release notes. There hasn't been a f/w release since 4.1 in September 2018. Although you might have installed it recently, the fact that this is over a year old argues against incompatibility between that f/w and the current release of the Earthmate app...

Children
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