When sending SMS from Inreach, sender ID on GSM phone is shown as "MSGREP" instead in satellite phone number form

In the last two weeks (I think after March, 25th) the sender ID of the SMS sent from Explorer+ to my GSM phone sometimes was shown as "MSGREP" instead in satellite phone number form like +1 (201) 1234-5678. In thi case, it was not possible to reply to Inreach sender with SMS, as using MSGREP instead SMS address does not work. Last days it seems the system is providing InReach sender phone number in proper form again.

Any idea why or when is this happening? Replying to received SMS is one of the essential elements of InReachsystem (I believe).

Remarks: sometimes at the time when I was sending message from InReach (beep signal) the receiving GSM phone was not available (not more than 30 minutes). The message was received after 4 hours or so, usually it comes in two or three minutes after the InReach beep. The phone receiving the message is registered as "contact" mobile phone in the Inreach Explore account tab, phone number was properly addressed in all cases.

Thank you!

Parents
  • I have sent you a PM to confirm the email address on your inReach account. I'd like to help you with this in any way I can. 

    If messages from your inReach are being delivered to SMS phone numbers as being from "GARMIN" instead of a phone number to which the recipient can reply, it is very likely that the carriers are treating the messages as if they are spam or advertisements. We've seen similar issues with cell carriers in different parts of the world and it almost always comes down to changes the carriers need to make to accommodate inReach messages in a way that allows the user to use the inReach in the way it's intended. As mentioned, this could be a permanent issue with recipients on certain cell providers, however, I'd still like to look into this to get a definite answer for you.

Reply
  • I have sent you a PM to confirm the email address on your inReach account. I'd like to help you with this in any way I can. 

    If messages from your inReach are being delivered to SMS phone numbers as being from "GARMIN" instead of a phone number to which the recipient can reply, it is very likely that the carriers are treating the messages as if they are spam or advertisements. We've seen similar issues with cell carriers in different parts of the world and it almost always comes down to changes the carriers need to make to accommodate inReach messages in a way that allows the user to use the inReach in the way it's intended. As mentioned, this could be a permanent issue with recipients on certain cell providers, however, I'd still like to look into this to get a definite answer for you.

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