FYI: KML feeds currently not returning tracks, but it's being worked on

I frequently use KML feeds to show the current position and tracks of InReach users in Google Earth.  Recently the position has been returned correctly however the tracks have been empty.

I spoke with Garmin technical support about this today.  They confirmed the issue and, with a bit of research, determined that a ticket is open to address it.  If I understood correctly, this was first reported to them approximately a month ago. I didn't receive an estimate of when the issue might be resolved.

The agent, Marvin, was thoroughly knowledgeable and very professional.  I've used Garmin devices for many, many years and this has nearly always been my experience with their telephone support. This superb support is among the top reasons that I keep buying Garmin devices and recommending them to others.

-- Pete

Parents
  • Not fixed as of May 17, 2020.  I'll call Garmin support for an update, probably tomorrow, and let y'all know what I learn.

    For the record, below is the KML returned by Garmin's servers. (Identifying information has been removed.)  Note the 13 lines at the end in bold, which is the track log.  It contains only one data point.  This clearly indicates that the issue is on the server, rather than in the application displaying the track.

    -- Pete

    <?xml version="1.0" encoding="utf-8"?>
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Reply
  • Not fixed as of May 17, 2020.  I'll call Garmin support for an update, probably tomorrow, and let y'all know what I learn.

    For the record, below is the KML returned by Garmin's servers. (Identifying information has been removed.)  Note the 13 lines at the end in bold, which is the track log.  It contains only one data point.  This clearly indicates that the issue is on the server, rather than in the application displaying the track.

    -- Pete

    <?xml version="1.0" encoding="utf-8"?>
    <kml xmlns:xsd="">www.w3.org/.../XMLSchema" xmlns:xsi="">www.w3.org/.../XMLSchema-instance" xmlns="">www.opengis.net/.../2.2">
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