R10 Approach will not provide data despite the green light

The point is there should be NO CONCERN. When we shell out $1000 on a device we certainly don't expect it to cost us time and take us away from our core objective of practice. It's ridiculous. Own up to the fact it's very poor that we continue to have a poor experience AND FIX IT so we don't constantly have to continue to waste time!

No, the scorecards will be kept.

They are stored in a cloud server.

Thank you for this information. I did all these steps as was recommended and can confirm that did fix the problem.

Hi Garmin-Cody | I can confirm that this did fix the problem. However, the question remains: "Why does the R10 fail to connect so often? How long are we going to need to go through these steps every time we have issues with connection/shot capture/data display etc? When can we expect to have a product that connects 1st time, every time the way other devices/technologies do?"

This worked, but wasted 4 hours trying to figure out what was wrong. Was working a month ago, then decided to show to all my friends, but the app just wouldn't display the shot. All the lights on the device was working fine, and even the app detected the device, but it just wouldn't show results. Everyone patiently waited 2 hours for me to resolve the issue, but I couldn't resolve it. Everyone went home. I then searched google and read the manual, nothing. Then finally after 2 hours I found this post and it fixed the problem. I can't believe Garmin. I was trying to show off a product, now 8 people who were looking to buy the unit, decided not to buy. I will not be recommending Garmin again. 

I beg you guys, put a message on the App so people know what to do.. I wasted 8 x 2 hours = 16hrs of people's time. Plus additional 2 hours. 

I was seeing this on Android.  Everything was working one day, then not.  My guess is an Android app update happened in the background and caused the issue.  App said it was connected, could sync, etc. but simply would not record shot data.  It worked fine on my son's iphone.  I just completed the steps from Cody and and confirm that it did fix the issue.  Like everyone else, the workaround itself wasn't so bad, but I did waste an hour or more messing with it trying to get it to work before finding this thread.  I had turned on/off bluetooth, restarted the phone, unpaired/repaired, all for not.  I'm in software so I know these things can happen.  Hopefully Garmin learns a lesson from this and can improve their update process in the future.

yes I had the same problem, it would be nice if Garmen would send us a notification as to quick fix.  I spent two hours going through the Garmen app, reading all of the help topics trying to pinpoint the problem.

If you paid $1000 for an R10 you got fleeced. They are $600 brand new and usually under $500 on the secondary market. R10 is an entry level launch monitor and you are acting like you bought top of the line and should work flawlessly. 

Asking to reimbursed is ridiculous, is this your first venture into technology? Anything tech related will have issues. PCs have beep codes to let you troubleshoot them, Printers have lights that give you troubleshooting codes, and so on. Do you contact your phone MFG anytime you have to restart it because it's locked up or not working correctly? Get over yourself.

Is it frustrating? absolutely. i spent an hour last night messing around with mine trying to figure out if i broke my device or something. I could easily look at the lights and realize it was registering my swings so figured it had to be something between the phone and the device. Came to the forums and got the fix and it worked again, easy. It would've been nice to get some better communication i agree, but not enough to complain and act like my time is so valuable garmin needs to send me a check for my time.

Again remember you have purchased an entry level bottom tier launch monitor. Look at the MLM2pro launch and see how horrible that has gone, and they charge you a subscription which you need to be able to use something as simple as the driving range. If you want a better launch monitor the next tier up is 2 to 3 times the cost of the R10.