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Basecamp routes do not show up on RV 770

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  • Basecamp routes do not show up on RV 770

    I'm using Basecamp 4.6.3 (at least I try) on a Mac to create routes for my RV 770. So far I have created two trips and then transferred them to the RV 770. However, they don't show up on the device in Trip Planner. What I noticed when transferring them (one by one) was that the transfer processes took not even one second each which I think is rather short.

    Does anybody here know or have an idea how to fix this?

    Should I see these routes anywhere on the mounted Garmin volume (they are not in the GPX folder)?

    Thanks.
    Last edited by resucami; 05-15-2018, 12:47 PM.

  • #2
    I have now one of the two routes also showing up on the device. No idea how that happened. I transferred the other route several more times, checked the cable (it's the original Garmin cable), used a different USB port - nothing helped so far. Not a very pleasant experience, I must say.

    Comment


    • #3
      Well a couple of thoughts. First are you sending tracks or routes? Your device, in common with most On the road devices, cannot read tracks. Second, if in BaseCamp you send a route, then send another one, it can overwrite the first. Either send both together or ensure you've imported the first before you send the second.

      Incidentally the transfer time for one route is quick, so what you see there is normal.

      The routes sent will be within a file called temp.gpx in the GPX folder of the device. It should have the date/time stamp of when you sent it.
      Last edited by SUSSAMB; 05-15-2018, 01:46 PM.
      Currently own Drive 50LMT-D, Nuvi 2508LMT-D, Nuvi 1490LMT, Nuvi 1310, Montana 650T, Etrex 20, and use Basecamp, OSM mapping
      Previously owned Etrex Legend H, Mio Navman and used Mapsource
      (please note that I am not employed by Garmin, but am a long term user of Garmin software and hardware)

      Comment


      • #4
        I'm sending routes.

        In the left pane of Basecamp, where the routes are listed, I can select only one route at a time or the whole collection. I just now sent the collection and the time stamp of the temp.gpx file changed. But there is still only one of the two routes in the Imported Trips section of Trip Planner.

        Any other ideas?

        Comment


        • #5
          I wonder whether it might help to delete the temp.gpx file. Could this harm the device, or is it worth a try?

          Comment


          • #6
            No, it can't harm the device. How are you trying to select multiple routes though? Standard Mac actions for selecting work.

            If for some reason they don't (unique to you) what I would do is send one, disconnect your device and import that route. Then reconnect and send the other. If one won't import something is wrong with whichever doesn't import.
            Last edited by SUSSAMB; 05-15-2018, 11:33 PM.
            Currently own Drive 50LMT-D, Nuvi 2508LMT-D, Nuvi 1490LMT, Nuvi 1310, Montana 650T, Etrex 20, and use Basecamp, OSM mapping
            Previously owned Etrex Legend H, Mio Navman and used Mapsource
            (please note that I am not employed by Garmin, but am a long term user of Garmin software and hardware)

            Comment


            • #7
              Keep in mind that some users have reported that Basecamp does not support some safety avoidance area routing (e.g. Propane). Basecamp is not being updated, but it is possible that RV 770 firmware has been upgraded to ignore waypoints in the avoidance areas rather than crashing during import calculations.

              Comment


              • #8
                Originally posted by SUSSAMB View Post
                No, it can't harm the device. How are you trying to select multiple routes though? Standard Mac actions for selecting work.

                If for some reason they don't (unique to you) what I would do is send one, disconnect your device and import that route. Then reconnect and send the other. If one won't import something is wrong with whichever doesn't import.
                I deleted the tmp.gpx file and sent all three routes again to the device (I solved the riddle about selecting several routes; I had just been looking in the wrong place). A new tmp.gpx file got created with exactly the same size as the old one. None of these routes show up on the device,

                I am, however, wondering about "sending to device" and "importing" - are these two different things? I thought it's the same. If I have to import after sending, how would I do that? I don't see anywhere in Trip Planner an option to import. There are only two buttons - "Saved Trips" and "New Trip" (and "Back" in the side bar).
                Last edited by resucami; 05-16-2018, 08:12 AM.

                Comment


                • #9
                  Your device should automatically import the routes. Can you attach the gpx file here so I can look at it.

                  Note you send it from BaseCamp. Import in BC is for importing files into BC.
                  Currently own Drive 50LMT-D, Nuvi 2508LMT-D, Nuvi 1490LMT, Nuvi 1310, Montana 650T, Etrex 20, and use Basecamp, OSM mapping
                  Previously owned Etrex Legend H, Mio Navman and used Mapsource
                  (please note that I am not employed by Garmin, but am a long term user of Garmin software and hardware)

                  Comment


                  • #10
                    Here it is. (Attachment deleted.)
                    Last edited by resucami; 05-16-2018, 11:05 AM.

                    Comment


                    • #11
                      That file is fine, it contains three routes around Phoenix. Are you giving your device time to import the routes? Once the file is there it will take a while before they appear in Trip Planner.

                      My other thought is have you tried using a different activity profile in BaseCamp in case that is causing issues?
                      Currently own Drive 50LMT-D, Nuvi 2508LMT-D, Nuvi 1490LMT, Nuvi 1310, Montana 650T, Etrex 20, and use Basecamp, OSM mapping
                      Previously owned Etrex Legend H, Mio Navman and used Mapsource
                      (please note that I am not employed by Garmin, but am a long term user of Garmin software and hardware)

                      Comment


                      • #12
                        The file is since more than two hours on the device with the device in mass storage mode. The routes have not appeared in Trip Planner. I switched the device now to normal mode and will wait another two hours and check again for the routes. I will keep you posted.

                        Thanks for looking into this, Sussamb. I am, by the way, the same person that posts under the name desertman in the GPS Review forum. I think I used resucami here because desertman was not available anymore.

                        Comment


                        • #13
                          Then there's definitely an issue with your device. Try calling Product Support for help.
                          Currently own Drive 50LMT-D, Nuvi 2508LMT-D, Nuvi 1490LMT, Nuvi 1310, Montana 650T, Etrex 20, and use Basecamp, OSM mapping
                          Previously owned Etrex Legend H, Mio Navman and used Mapsource
                          (please note that I am not employed by Garmin, but am a long term user of Garmin software and hardware)

                          Comment


                          • #14
                            I'm chatting with Garmin Support right now.

                            Did you place my tmp.gpx file in your GPX folder, and did then the trips show up in Trip Planner on your device?

                            Comment


                            • #15
                              No. Checked the file in BaseCamp
                              Currently own Drive 50LMT-D, Nuvi 2508LMT-D, Nuvi 1490LMT, Nuvi 1310, Montana 650T, Etrex 20, and use Basecamp, OSM mapping
                              Previously owned Etrex Legend H, Mio Navman and used Mapsource
                              (please note that I am not employed by Garmin, but am a long term user of Garmin software and hardware)

                              Comment

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