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  • Error connecting to Garmin servers.

    Jim has entered the session.
    I have issues using app Garmin Express for over two days. The error "Sorry, we're having a problem connecting to our servers garmin" is appearing in three of my computers, two Macs and one Windows laptop. I have brand new Garmin fenix 5x. I have even tried using completly different network, but with no success. I am adding lines from logs from Garmin express, this log info was created during button press for reconnect. I've done all the usual stuff, reboot, wait few days, reinstall (app and refresh of Garmin fenix 5), different Mac and PC, different network.

    Please help if you have any ideas, its depressing to be unable to use my new Garmin fenix. Any suggestions are appreciated.

    Jirka M.

    2018-05-15 00.32.07 (GMT+02:00) | 775 | W | AvailableUpdates: updatesForDevice [3963404580]: failed to retrieve update group

    2018-05-15 00.32.07 (GMT+02:00) | 775 | I | Update Check started for device 3963404580

    2018-05-15 00.32.07 (GMT+02:00) | 775 | I | MapUpdateEx Flow: UpdateCheck init 3963404580

    2018-05-15 00.32.07 (GMT+02:00) | 775 | E | Error reading app info cache at /Users/meduna/Library/Application Support/Garmin/Express/RegisteredDevices/3963404580/IQAppInfo.plist

    2018-05-15 00.32.07 (GMT+02:00) | 775 | I | ConsentService - getConsent:

    2018-05-15 00.32.09 (GMT+02:00) | 775 | E | ServerRequest failed with Error:Error Domain=HttpStatusCodeErrorDomain Code=500 "(null)" UserInfo={NSErrorFailingURLKey=https://omt.garmin.com/Rce/ProtobufApi/MapUpdateService/GetPreloadedMapUpdates}

    2018-05-15 00.32.09 (GMT+02:00) | 775 | E | Error getting map updates for [3963404580]: Error Domain=HttpStatusCodeErrorDomain Code=500 "(null)" UserInfo={NSErrorFailingURLKey=https://omt.garmin.com/Rce/ProtobufApi/MapUpdateService/GetPreloadedMapUpdates}

    2018-05-15 00.32.09 (GMT+02:00) | 129327 | I | Update Check Complete: [(null)]

    2018-05-15 00.32.09 (GMT+02:00) | 129327 | W | AvailableUpdates: updatesForDevice [3963404580]: failed to retrieve update group

    2018-05-15 00.32.09 (GMT+02:00) | 94259 | I | MapUpdateEx Flow: UpdateGroup initWithUpdateGroup 3844743378

    2018-05-15 00.32.09 (GMT+02:00) | 94259 | I | Could not clean map cache. Error getting available updates: Error Domain=HttpStatusCodeErrorDomain Code=500 "(null)" UserInfo={NSErrorFailingURLKey=https://omt.garmin.com/Rce/ProtobufApi/MapUpdateService/GetPreloadedMapUpdates}

  • #2
    Obvious question first, are you able to access and log-in to your Garmin Connect account on the interweb directly from a browser?

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    • #3
      Yes I am able to acces and log-in to Garmin Connect from my Safari 11.1 ....

      JM

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      • #4
        Garmin Support might be able to help then. No consolation, but it's all good from my iMac and GE

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