Cannot reliably transfer from Garmin DashCam 55

I have a new Garmin DashCam 55 in my car which I'm trying to download videos from onto my iOS VIRB app on my iPhone 6. When sharing the gallery on the dashcam, I'm able to connect to its Wi-Fi access point. But when I launch the VIRB app, it doesn't immediately populate all of the saved and unsaved videos and photos. Most of the time, nothing appears after a few minutes. After re-connecting or re-launching several times, I was able to see a few thumbnails of videos once or twice. But then when I tried playing them back, the transfer was so slow and stuttered so much that they were basically unplayable. The dashcam is simply mounted at the top of my windshield as instructed, and I'm sitting in the drivers seat, operating my iPhone, so the two devices are in close proximity. What could be wrong?
Parents
  • Krakus,

    I've tried to reproduce your issue on my end with a DC 55 and iPhone 6 and am not seeing the issues you've described. In the past, issues similar to this were related to a corrupted clip or bad SD Card. If you don't mind could you try formatting your SD card from within the DC 55 settings (back up your clips on your PC/Mac if you don't want to lose them) and see if this issue continues to occur with new unsaved clips? I'll keep trying to reproduce this issue on my end.

    Additional questions:
    1. What iOS version are you running?
    2. What resolution do you have your DC 55 set to record at?
    3. What SD Card brand and/or Model are you using?
    4. Is there anything unique you may be doing that you haven't mentioned? (ie: you run a hotspot in your car, you have power save mode on, etc..)

    Thanks
Reply
  • Krakus,

    I've tried to reproduce your issue on my end with a DC 55 and iPhone 6 and am not seeing the issues you've described. In the past, issues similar to this were related to a corrupted clip or bad SD Card. If you don't mind could you try formatting your SD card from within the DC 55 settings (back up your clips on your PC/Mac if you don't want to lose them) and see if this issue continues to occur with new unsaved clips? I'll keep trying to reproduce this issue on my end.

    Additional questions:
    1. What iOS version are you running?
    2. What resolution do you have your DC 55 set to record at?
    3. What SD Card brand and/or Model are you using?
    4. Is there anything unique you may be doing that you haven't mentioned? (ie: you run a hotspot in your car, you have power save mode on, etc..)

    Thanks
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