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Android App Crashes Connecting to Virb Ultra 30

Former Member over 8 years ago

Trying to connect VIRB on my Dell Venue 8 tablet, (Android 4.4.2), to my new Virb Ultra 30 mostly crashes immediately after opening the Remote Control screen, but before displaying what the camera sees. Or if it doesn't crash, it freezes and I have to kill the app.

Connecting from iPhone works without issues.

Any ideas.

Cheers.

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Former Member over 8 years ago +1

Same issue

I am facing the same issue, but mine is on the Virb XE and iOS.

Immediately after I open up the Garmin Virb app on my mobile phone, the camera freezes totally. I have to remove the battery…

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0 Former Member over 8 years ago

I am having the same issue on my Galaxy S7 and I tried it on my old Galaxy S5 as well with the same results. I really would like to know if this is an app issue or a camera issue because I only have a few days to send my camera back. It is such a shame that my cheap Activeon Gold action cam will connect so easy to wifi and works flawlessly yet this Garmin I paid $400 for will not work properly when connected to the android app.

0 Former Member over 8 years ago

I am having the same issue on my Galaxy S7 and I tried it on my old Galaxy S5 as well with the same results. I really would like to know if this is an app issue or a camera issue because I only have a few days to send my camera back. It is such a shame that my cheap Activeon Gold action cam will connect so easy to wifi and works flawlessly yet this Garmin I paid $400 for will not work properly when connected to the android app.

Hi mdanielswv,

You mention you're having connection issues in the two below forum posts:

https://forums.garmin.com/showthread.php?328248-VIRB-App-No-Longer-Connects-to-Camera-(Android-6-0-Marshmallow)&p=913279#post913279

https://forums.garmin.com/showthread.php?362695-VIRB-Edit-4-2-1-is-available&p=913277&posted=1#post913277

Are you also crashing? or is it the same connection issue you mention in the two other forum posts?

0 Former Member over 8 years ago

Same issue

I am facing the same issue, but mine is on the Virb XE and iOS.

Immediately after I open up the Garmin Virb app on my mobile phone, the camera freezes totally. I have to remove the battery from the camera and starting it up again before it can be used.

I suspect this is a mobile app issue, as it was working perfectly fine before the latest app update in October.

0 Former Member over 5 years ago

Hi everyone! Have the same issue on iOS, still can't deal it.