Does Garmin respond????

You need to understand these are mainly user to user forums. There are some exceptions, Basecamp and Express for example. Garmin support is actually very good but don't expect an answer to all your questions here, contact Product Support for definitive support.

That is what is so frustrating. Their Garmin Connect webpage is just rubbish.Garmin support is so-so at best. People vent here, but we are yelling into the abyss.

Like right now no matter what, I cannot get my new activities to upload. Yes, I know how to do it. I've done it hundreds of times. But today? Nope. Tomorrow? Who knows.

I suppose it depends on who you get when you contact them but my experience with Garmin support has been truly excellent. Every time I have called, I have had my issue resolved quickly. One time, I filed a bug through their web site and they called me within a half hour to get more information.

My impression is that people here get frustrated when Garmin doesn't respond to their posts. There are threads that start with COME ON GARMIN, and I personally cringe when see that. As a forum where users hopefully can help other users, participation by Garmin is an extra benefit.

I have called their support line a few times and the assistance has been great. I don't think they monitor this forum and respond here though.

If you're having issues I really encourage you to call. My experience with them has been 5 stars!

Andrew

Worst large software company in the world. I mean that quite literally.

Their hardware is great. If only they could get their act together when it comes to Internet, syncing, firmware, etc.

My experience:

• No response on forums that I use
  
• Templated (read: identical for every issue) "I'm ignoring you, call us during business hours" email response from the support website
  
• Call centre supervisor recommended I buy a foot pod because my graphs vanish if I change the activity to fitness equipment after upload...
  
• Level 2 support updated me on a patch to Garmin Connect that didn't actually fix what it was supposed to. Not much else in the way of responses, even to the point that I don't get acknowledgement of receipt of screenshots of the issue.
  

So... no, not really. Whatever I do get in the way of response only shows that they're not paying any attention to what I say or what the problem with their software is based on the examples I'm sending them.

Calling support is all fine and dandy if you are based in the US or UK. If you are elsewhere there isn't anywhere for us to call.

Of course there are, there are also Twitter and Facebook pages

You can find contact info and hours here: http://www.garmin.com/us/support/contact, and you will see more than just the US and UK listed

and here are the market-specific Facebook pages and Twitter accounts

Garmin on Facebook and Twitter
Garmin Fitness on Facebook and Twitter
Garmin Outdoor on Facebook and Twitter
Garmin Fish & Hunt on Facebook and Twitter
Garmin Marine on Facebook and Twitter
Garmin Aviation on Facebook and Twitter

I got an unexpected + nice response from L2 today actually so there's some good guys there, I still think support needs some work at the levels before you reach someone with any experience troubleshooting beyond the most basic steps.

atj777
There's support numbers across europe, north america, australasia just from my quick look around, or if you head here https://support.garmin.com/support/sw/escalateForm you can email support.

Sorry... I should have said US and UK/Europe

Where do people in Australia, NZ, Asia, Africa, Central and South America call?