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requesting device identification file failed on fenix 2 first time bluetooth use

Former Member over 10 years ago

I am getting this error while attempting to connect my garmin fenix 2 via bluetooth to my phone.

I installed the gamin connect app on my android phone.
I turned on bluetooth on my fenix 2, and tried to do the pairing, entered the key, and step one worked (smiley face) step 2 failed with this error

"requesting device identification file failed"

i googled and there is ZERO help for this situation listed on the web for fenix 2.

0 Former Member over 9 years ago

I ended up downgrading my Fenix 3 to 4.20 (which factory resets the device too though). Then paired to my phone perfectly and then upgraded to 4.40. I can now pair to new devices with no problems anymore :)

0 InsolentMinx over 9 years ago

Also have this issue now.

All was fine yesterday afternoon, then in the evening my text messages stopped coming through on the Fenix3
I tried to disconnect the Fenix3 and pair again with HTC One M8, and now I keep getting stuck at ":( requesting device identification file failed"

Mine seemed to fix itself overnight, all was working fine yesterday

0 imingser over 9 years ago

Same issue

Fenix 3 with Samsung Galaxy S6. Requesting device id file failed.

Gotta be something with the server end. My steps also won't update today.

I have the same issue. :(

Are there any solution?

Thanks

0 InsolentMinx over 9 years ago

Mine did it again yesterday evening, after working fine during the day
And today it's working again!

I think it's a Garmin Connect issue rather than the watch

0 Former Member over 9 years ago

I have the same issue. :(

Are there any solution?

Thanks

Downgrading the firmware to 4.20 and then upgrading again fixed the problem for me...

0 Former Member over 9 years ago

Solution for me

on Fenix 3, I had also the same issue (firmware 4.40)

Solution, during pairing while step "requesting device identification file...", I go back to the watch and select "Sync" in the bluetouth menu. The pairing finnally ended succesfully.

BR
tesca

0 Former Member over 9 years ago

on Fenix 3, I had also the same issue (firmware 4.40)

Solution, during pairing while step "requesting device identification file...", I go back to the watch and select "Sync" in the bluetouth menu. The pairing finnally ended succesfully.

BR
tesca

Wow, wish I had tried this before the downgrade/upgrade process :eek:

0 Former Member over 9 years ago

Wow, wish I had tried this before the downgrade/upgrade process :eek:

me too :(. nice to know this works for you too.

0 h0tr0d8 over 9 years ago

I've been having this same problem with fully pairing my Fenix 3 to my phone. I first found the problem when I loaded a new ROM on the phone and had to reconnect to Garmin Connect. It kept getting stuck on the "requesting device identification." I even tried to hit "sync" when it got to that portion but that didn't help any. The first time, I wiped out the watch and started back up from scratch. That worked until I had to connect again after I switched ROM's again. I know, I have a problem, haha.

I didn't want to have to wipe out the watch again and have to go through all the settings to get it how I like it so I tried something different. What ended up working was going into Garmin Express and deleting the watch from there. Then I went to connect.garmin.com and deleted the phone out of there. Once I did all that, it sync'd just fine. Hopefully that helps someone with this problem.

0 McDeee over 9 years ago

on Fenix 3, I had also the same issue (firmware 4.40)

Solution, during pairing while step "requesting device identification file...", I go back to the watch and select "Sync" in the bluetouth menu. The pairing finnally ended succesfully.

BR
tesca

This appears to have worked for me too (so far). Thank you :)