This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Change distance from miles to Km's on Garmin connect

Former Member
Former Member
I am battling to change from miles to Km's on Garmin connect, I click on the drop down box to change but it is not saving my option. What am I doing wrong? It shows Km's on my watch Forerunner 10) but not on connect.
  • Former Member
    0 Former Member over 11 years ago
    Where is SUPPORT TEAM ? It tooks really long. I cant do my trainings comfortable. Its not support i expected for buying watch for 600$..
  • These forums are mainly user-to-user ... try calling Garmin Customer Support.
  • Former Member
    0 Former Member over 11 years ago
    Having the same problem here...

    I'll just add, that anything I change in the settings in "Display Preferences" menu does not save
  • Former Member
    0 Former Member over 11 years ago
    These forums are mainly user-to-user ... try calling Garmin Customer Support.


    how can you tell that ? you as moderator if see such problem from so many users, should automaticly forward that to support team then :(
  • Former Member
    0 Former Member over 11 years ago
    This is soooooooooooooooo frustrating!!!!!!!! Same problem here. why is the support team not responding!!
  • Former Member
    0 Former Member over 11 years ago
    Same problem, really, REALLY frustrating!
    I had hoped that a company like Garmin could build a decent site (new owner), big disapointment, should go for something else where my buck gets the whole package.
  • Since complaining here seem futile, drop them a message here: https://support.garmin.com/support/searchSupport/escalateForm.faces

    Feel free to use my text to speed things up

    Hey!

    In the account settings page on connect.garmin.com, I changed the units from "english" to "metric". However, the change isn't saved and Garmin Connect still uses miles instead of kilometeres.

    Any workaround available (other than getting used to imperial units)?

    Thanks!


    This issue will certainly find its way into my amazon review.

    edit: Scratch that. You have to ask them via http://garmin.custhelp.com/app/utils/login_form/redirect/ask if you're outside of US, UK and possibly other countries.
  • Looks good.

    Sehr geehrter Garmin Kunde,

    vielen Dank für Ihre Anfrage.

    Es finden momentan tiefgreifende und umfassende Umbau- und Veränderungsarbeiten an Garmin Connect statt, die für das Phänomen, das Sie beschreiben, verantwortlich sind.

    Wir möchten Sie in der Sache um ein wenig Geduld bitten. Wir gehen aktuelle davon aus, dass es vorausslichtlich im Laufe der kommenden Woche wieder funktionieren sollte.

    Mit freundlichen Grüßen


    = it should work at some point next week
  • Guys,
    today I managed to fix the problem!:cool::rolleyes::)
    I simply connected to Garmin Connect from a different computer (at work, running a very old IE version) and there I was able to change the settings and the change was kept. So it seems that the bug is related to the Computer/Browser/Add-ons you are using.

    So I suggest to try it from several computers/browsers, ideally some old ones.
    Good luck
  • Former Member
    0 Former Member over 11 years ago
    same problem here - it really limits functionality of tool if key data is presented in meaningless (to me) units.
    come on garmin