Garmin Connect will not allow me to create segments at the moment

1752787 10 days ago

Garmin Connect will not allow me to create segments at the moment, when I click on the arrows the screen just turns white. Tried on multiple browsers and get the same issue on all?

Top Replies

seilogramp 7 days ago in reply to Rozzy771 +4

Rozzy771 said:
I'll assume Garmin is aware of it at this point

I’ve opened a case as mentioned earlier, but if more customers submit tickets, it could help speed things up; otherwise, they might just…
seilogramp 10 days ago +1

This is a known issue currently being discussed, though the topic makes it a bit tricky to locate. - crea allenamenti - Garmin Connect Web - Mobile Apps & Web - Garmin Forums

I’ve already reported it…
roekensk 6 days ago in reply to W.Kong +1

I have contatacted Garmin support as well and they do everything they can to dismiss you. ask for explanation, then screenshot, then a video, while they also send you the manual for how to create segments…

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0 wesmetcalf 5 days ago

I raised a ticket for this issue on January 28. I never got a response,

It's important to me as I am not renewing my Strava sub and I want a way to be able to compare runs on the same route (the only feature I find useful on Strava that I will miss) The only way I can see to get this on Garmin is to create a segment of the whole activity.

0 mark-78 4 days ago

Same issue. Garmin doesn't seem to care about this.

0 druidh 4 days ago

I can confirm this behaviour. I'll also report it to Garmin Support to see if that will help them prioritize a fix.

0 DUGATOANDREA 1 day ago

Is it possible the Garmin does not solve such an important thing????!!!!

It's one month that i have this issue!

0 seilogramp 1 day ago

I contacted support again via chat to get a status update.

seilogramp: Unable to create and edit segments in Garmin Connect. I already opened a ticket on this around the end of January but have not heard anything back. Just want to verify that my case is still open and the engineers are actively working towards a resolution.

Garmin Support: Okay yes it looks like this is still being investigated by our app team! Yes we can send an email once we have an update!

seilogramp: If you could add this to the ticket, it might help forums.garmin.com/.../garmin-connect-will-not-allow-me-to-create-segments-at-the-moment

Garmin Support: Okay thank you!

0 wesmetcalf 15 hours ago

Garmin support responded to my ticket from January 28 and I went through the process of videoing the issue and giving the info they needed, I also sent them a link to this thread. Hopefully their system allows them to relate all these tickets so they can see it is a systematic issue that needs to have its Priority raised. I recommend everyone raise a ticket so they get the picture that it's a wide reaching issue.