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I seem to have two separate garmin connect accounts with the same email.

Former Member over 5 years ago

I got a Garmin watch here in China last October, and have been using the Garmin Connect app with it with no problem ever since. Today, I wanted to connect my Garmin Connect app with my fitness pal, but my log in information would not work. I double checked and the email I was using was the email I was logged into on my phone, but out of curiosity I went ahead and tried to create another account using the same email, and it actually let me do it. I started to think that maybe the email I was seeing on the app of my phone was for something else, so I logged out on my phone to log back in with the email that I had just created, and it is obviously the same account that I have been using because all of my data is still there.

When I try to log in with that information on my computer, it logs me into an account with no data at all, which is obviously the same account I created earlier today. This seems impossible and I am very confused. Could me being in China have anything to do with any of this.?

0 Former Member over 5 years ago in reply to trux

Is there any way to merge everything I have on my Chinese account to my US account?

0 trux over 5 years ago in reply to Former Member

Is there any way to merge everything I have on my Chinese account to my US account

You can export individual activities in the "Original Format" (FIT files), and import them into the other account, but that's about all. Things like steps, HR, Calories, VO₂Max, Training effect, etc may then update only partially (if at all).

You may try contacting directly Garmin Support - perhaps they can merge it, but frankly told, I doubt little bit, that they can do it better than that. You can try, though, anyway.

0 Former Member over 5 years ago in reply to trux

Thank you so so much for all your help. I have been going nuts trying to get all of this figured out. You are a lifesaver.

Do you work for Garmin or do you just know entirely too much about their systems? haha

0 trux over 5 years ago in reply to Former Member

Do you work for Garmin or do you just know entirely too much about their systems?

No, I simply know how to use Google efficiently, and have almost 40 years of experience in debugging software :)