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Activity not uploaded after yesterday Garmin connect outage

Former Member over 7 years ago

Hello,
I've got a server error while syncing my watch yesterday. I've insisted a bit till I could see the activity on Strava (I've activated the auto sync), but the activity isn't visible on Garmin connect.
I've tried to sync again after Garmin connect was restored, but the activity doesn't show up, neither in Garmin connect, nor in the phone app, I guess it's flagged as synched on the watch since I could see the activity on Strava.
I could get the GPX from Strava and upload onto Garmin connect, but since some data will be lost, I would prefer to be able to do a proper sync.

What should I do?
Thanks for your help
Samuel

0 ThomasA over 6 years ago

Rather than formatting, try to run chkdsk on the watch instead. I had an issue with my watch about a year ago where my PC would BSOD everytime I plugged my watch into a USB port. Running chkdsk fixed it for me. This was something a Garmin developer support person recommended. He must have spent 2 hours with me that day.

When I plug the Garmin in ( or cip it on ) the message says Drive needs to be formatted. I can not perform any other tasks ( no Check Disk etc ) ...

In the interim the Forerunner 35 was working perfectly, synched Activities just fine - except yesterday when it again didn't synch the activity to GarminConnect ... I can see it on my watch under History but will not synch .....

0 pshare over 6 years ago

There's obviously some corruption there then. Perhaps try connecting it to another PC and try to copy the activity from the watch to a flash drive. Maybe you'll get lucky. If it were me, at this point, I'd be calling tech support.