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Vivoactive 3 not receiving Hangouts and WeChat notifications

Believe me that I have done many experiments and researches on this issue...

My set up:
- European version Samsung Galaxy Note 8 (latest official software) - I live in Europe.
- Chinese version Vivoactive 3 (latest SW version 2.80) - heck the English/International version garmin watches does not support Chinese characters, why would any modern smartwatch do this...
- Latest Garmin Connect app installed from GooglePlay

I am not a tech noob, and I know what I am doing. I have all the obvious settings right. All of my app notifications work perfectly except for Google Hangouts and WeChat (a very popular Chinese messaging and social app). I also tried various combos of things, like switching the phone OS language between Chinese and English, watch language to English and Chinese, etc.; I have reinstalled Connect app, Hangouts and WeChat; I have restarted phone and watch; I have reset the watch to factory; I have registered Garmin Connect account inside and outside China region to test; I have done lots of things...

Interesting though, if I connect my English version vivoactive (1st gen), the notification for Hangouts and WeChat works! (though it does not show Chinese characters)

Can anyone help me please! This is mad.

0 Former Member over 7 years ago

Hello, same here since 4.2.
Galaxy S8 canadian, Garmin Vivoactive 3 Canadian.
4.3, always the same issue. Same for messenger (Facebook) but Message (Google) work.

0 Former Member over 7 years ago

I finally managed to get support to take this seriously and they've requested some log files and other data. So hopefully there are some people at Garmin who actually know what they're doing looking into the problem now.

Looking at the reviews of Garmin Connect Mobile on the Google Play store it seems like there are a lot of people having issues with syncing and/or notifications.

0 aDrunkNarwhal over 7 years ago

I am on v4.3 as well and Hangouts is still not working for me either, yet all my other notifications seem to work fine.
It is very unfortunate that Hangouts doesn't work, as it is the app I want most on my watch :(

United States, Pixel 2, vivoactive 3, Connect v4.3

0 Former Member over 7 years ago

YES !!! Now it works with the new firmware update :
https://forums.garmin.com/forum/into-sports/health-fitness/vivoactive-3-aa/1315107-vivoactive-3-firmware-3-30-is-now-available

Thx Garmin

0 Mr.Christopher over 7 years ago

Yes! I can confirm that finally Hangouts notifications are working again once Vivoactive 3 SW Version 3.30 installed.

0 Former Member over 7 years ago

But now the activities icons are wrong