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Connect 3.19

Former Member
Former Member
I can't tell you how much I am distressed by your new system. I was happy with the old system and used it for almost a year.

I can't see my activities and your tech person was as frustrated as I.

It is so stupid to take a good system and totally ruin it.

I am now on my third Edge 1000. They have given me nothing but trouble.

Until today, I always thought that your tech support was the best. You have left your people up in the air and unable to help us.

Your management should be fired. They obviously don't know anything about running a company.
  • Former Member
    0 Former Member over 8 years ago
    changing activity type

    ASmugDill

    all your nice videos and screen captures don't mean anything if it doesn't work across all platforms - you show changing activity type changing on the activities widget on the dashboard and "WOW" I can do that too, but it doesn't do any good if it just reverts back to skate skiing when I exit the screen and reopen it. Maybe you should try doing this on some other platforms to see if they work on them before being so hypercritical of people trying to get information on something that isn't working.
  • Dashboard Issues

    Is anyone else having issues with their Dashboards after the latest release? My Daily Activities has disappeared and the 3 hatched line doesn't show up so I can add it back. Super frustrated with the new UX - like many of you. The UI is nice, but some of the workflow has been lost in translation :(
  • ASmugDill

    all your nice videos and screen captures don't mean anything if it doesn't work across all platforms


    This is a (primarily user-to-user) discussion forum. It is meaningful and even helpful, in my view, when someone complains that a feature no longer work, and I help pare back the scope of the complaint or alleged defect by showing where it does work, so that others reading or participating do not erroneously assume the feature in question is categorically broken. Sorry, but resolving the issue for you so that you can have what you want is not my first priority; contributing to the discussion of an issue is.

    - you show changing activity type changing on the activities widget on the dashboard and "WOW" I can do that too, but it doesn't do any good if it just reverts back to skate skiing when I exit the screen and reopen it.


    Then it's up to you to come back with the additional information to refine the scope and/or content of the complaint, in the spirit of discussion and in service to others here.

    Maybe you should try doing this on some other platforms to see if they work on them


    Why? I don't work for Garmin, nobody is my customer, and I'm under no obligation to bear the entire burden for investigating across all platforms, scenarios, avenues and methods.

    before being so hypercritical of people trying to get information on something that isn't working.


    I'm giving you information – information about where it has been observed to be working, and how to reproduce it. Don't mistaken information categorically for answers that satisfy you. I didn't even state in my earlier post that you were wrong in any way; I simply said I'm not seeing what you described, and hence quite civilly paring back the scope because it not affecting everyone – and others reading should be informed of that, too.

    OK, just to humour you, I have now tested the following combinations of multiple operating system platforms and browser applications:

    [table="class: all"]
    [tr]
    [td][/td]
    [td="align: center"]Google
    Chrome[/td]
    [td="align: center"]Microsoft
    Edge[/td]
    [td="align: center"]Mozilla
    Firefox[/td]
    [td="align: center"]Internet
    Explorer
    [/td]
    [td="align: center"]Opera /
    Opera Mini[/td]
    [td="align: center"]Apple
    Safari[/td]
    [/tr]
    [tr]
    [td="align: right"]OS‑X‑10.11.6[/td]
    [td="align: center, bgcolor: green"]✔︎[/td]
    [td="align: center, bgcolor: gray"]N/A[/td]
    [td="align: center, bgcolor: green"]✔︎[/td]
    [td="align: center, bgcolor: gray"]N/A[/td]
    [td="align: center, bgcolor: green"]✔︎[/td]
    [td="align: center, bgcolor: green"]✔︎[/td]
    [/tr]
    [tr]
    [td="align: right"]iOS‑10.3.2[/td]
    [td="align: center, bgcolor: green"]✔︎[/td]
    [td="align: center, bgcolor: gray"]N/A[/td]
    [td="align: center, bgcolor: green"]✔︎[/td]
    [td="align: center, bgcolor: gray"]N/A[/td]
    [td="align: center, bgcolor: green"]✔︎[/td]
    [td="align: center, bgcolor: green"]✔︎[/td]
    [/tr]
    [tr]
    [td="align: right"]iOS‑9.3.5[/td]
    [td="align: center, bgcolor: green"]✔︎[/td]
    [td="align: center, bgcolor: gray"]N/A[/td]
    [td="align: center, bgcolor: green"]✔︎[/td]
    [td="align: center, bgcolor: gray"]N/A[/td]
    [td="align: center"]not tested[/td]
    [td="align: center, bgcolor: green"]✔︎[/td]
    [/tr]
    [tr]
    [td="align: right"]Android‑6.0.1[/td]
    [td="align: center, bgcolor: green"]✔︎[/td]
    [td="align: center, bgcolor: gray"]N/A[/td]
    [td="align: center, bgcolor: green"]✔︎[/td]
    [td="align: center, bgcolor: gray"]N/A[/td]
    [td="align: center"]not tested[/td]
    [td="align: center, bgcolor: gray"]N/A[/td]
    [/tr]
    [tr]
    [td="align: right"]Android‑5.1.1[/td]
    [td="align: center, bgcolor: green"]✔︎[/td]
    [td="align: center, bgcolor: gray"]N/A[/td]
    [td="align: center"]not tested[/td]
    [td="align: center, bgcolor: gray"]N/A[/td]
    [td="align: center"]not tested[/td]
    [td="align: center, bgcolor: gray"]N/A[/td]
    [/tr]
    [tr]
    [td="align: right"]Android‑4.4.2[/td]
    [td="align: center, bgcolor: green"]✔︎[/td]
    [td="align: center, bgcolor: gray"]N/A[/td]
    [td="align: center"]not tested[/td]
    [td="align: center, bgcolor: gray"]N/A[/td]
    [td="align: center, bgcolor: green"]✔︎[/td]
    [td="align: center, bgcolor: gray"]N/A[/td]
    [/tr]
    [tr]
    [td="align: right"]Windows‑10[/td]
    [td="align: center, bgcolor: green"]✔︎[/td]
    [td="align: center, bgcolor: green"]✔︎[/td]
    [td="align: center, bgcolor: green"]✔︎[/td]
    [td="align: center, bgcolor: red"]"Enter a
    valid weight"[/td]
    [td="align: center, bgcolor: green"]✔︎[/td]
    [td="align: center"]not tested[/td]
    [/tr]
    [tr]
    [td="align: right"]Windows‑10‑Mobile
    Build 15063[/td]
    [td="align: center, bgcolor: gray"]N/A[/td]
    [td="align: center, bgcolor: green"]✔︎[/td]
    [td="align: center, bgcolor: gray"]N/A[/td]
    [td="align: center, bgcolor: gray"]N/A[/td]
    [td="align: center, bgcolor: gray"]N/A[/td]
    [td="align: center, bgcolor: gray"]N/A[/td]
    [/tr]
    [tr]
    [td="align: right"]Windows‑RT‑8.1[/td]
    [td="align: center, bgcolor: gray"]N/A[/td]
    [td="align: center, bgcolor: gray"]N/A[/td]
    [td="align: center, bgcolor: gray"]N/A[/td]
    [td="align: center, bgcolor: red"]"Enter a
    valid weight"[/td]
    [td="align: center, bgcolor: gray"]N/A[/td]
    [td="align: center, bgcolor: gray"]N/A[/td]
    [/tr]
    [/table]
    As is apparent from the above, the impact of the issue you described is very localised, and unless the only machine you have is a Microsoft Surface tablet running Windows‑RT, you should have no problem finding something that works – even if you only have a Windows PC and nothing else.
  • Former Member
    0 Former Member over 8 years ago
    ASmudDill

    My point still stands. You are NOT pointing out that it works on some and not other platforms, you are implying that it works for you thus it works for everyone. Maybe you should be more specific with what you are saying when you claim it is working for you.
  • Former Member
    0 Former Member over 8 years ago
    Works in Chrome?

    How did you test this? It doesn't work in Chrome on my PC!!
  • you are implying that it works for you thus it works for everyone.


    That's your misinterpretation, and I take no responsibility for it.

    Maybe you should be more specific with what you are saying when you claim it is working for you.


    I was very specific.

    I'm not seeing that, using Safari browser on my MacBook.


    You're the one who was not specific with what you were using how.

    Just have a couple of issues with new connect.
    1 - Weigh tracking is no longer allowing me to update my weight for previous days.


    Garmin Connect 3.19.* is allowing users to create and/or update historical weight entries using the Weight page. It's not singling you out by your user identifier, is it? If you fail to test other platforms, then you don't have much valid cause to conclude that it is no longer allowing you to update historical weight entries. You probably didn't even test other browsers for the OS running on your computer. That would be your oversight and failure, not anyone else's.

    How did you test this?


    • Start browser application on my computing device.
    • Browse to http://connect.garmin.com/.
    • Sign in to my Garmin Connect account.
    • Select Weight under Health Stats in the navigation menu on the left.
    • Perform the steps illustrated in the animated screenshot above.

    It doesn't work in Chrome on my PC!!


    In actual fact, it does on mine. It works in the native Edge browser as well.
  • Former Member
    0 Former Member over 8 years ago
    Data Fields Columns Removed

    In general, I don't mind the updated UI. It looks good.

    But...

    There are a couple of things that I have found very annoying already that I think are a big step backwards.

    The main problem I have is relating to the "All Activities" screen.

    One problem is that if you have a lot of activities and you want to view one from a while ago, you can't skip back a few pages worth of data - you have to keep scrolling down and down and down and wait for the data to load. It would be good if there was a way to paginate the data so you could click that you want to go to a certain page.

    Previously I was able to display a lot more data in the table. Aside from the activity date, I used to display 11 columns.

    As my usual activities are kayaking, they fall into the "other" category. Now, apart from only being able to display 5 columns of data at a time, being an "other" I only get to choose my 5 out of a possible 6. Previously, it seemed like there were about 50 different metrics I could display (some relevant, some not).

    One metric that's missing that I find useful for comparing my kayaking activities, is the total number of strokes (I can't remember the exact name of the field - because it's not available any more - it might have just been called "strokes"). Since the update, I can no longer get that information from anywhere (there are more data fields if I change to cycling, but strokes isn't one of them) - it isn't in the screen for the specific activity (it wasn't before the update either), so previously I was only able to get the value from the "all activities" table. I guess I could manually calculate it by taking the "average stroke rate" and multiplying by the activity duration - but aren't updates supposed to improve the user experience rather than make extra work for, and frustrate, the user?

    One other thing that I have already found annoying, is that I used to be able to highlight a row in the activities table and copy and paste it into an Excel spreadsheet (so that I can graph, filter and manipulate the data etc). The data would copy perfectly as a single row. Now when I try that, the values come through in a single column and also include the column titles (distance, calories etc).

    So, instead of it copying just values in a nice neat row like...
    Mon, 5 Jun 2017 10:52 1:50:25 20.18 11 12.1 164 174 33 1,568 5 3,629

    it now copies them in a column like...
    20.17 km
    DISTANCE
    1:52:17
    TIME
    10.8 kph
    AVG SPEED
    164 bpm
    AVG HR
    1,563 C
    CALORIES

    ...which isn't very helpful.

    Like I said, in general I don't have a problem with the update - the main issue for me (and for a number of other people as well - as far as I can tell from other complaints I have read in other posts), is that it has "dumbed things down" to make it look pretty, and in the process it seems to have completely ignored those users who are really into their stats and data analysis. On the mobile app, I'm happy for it to look pretty and not show as much data - I don't use my mobile device for full data analysis, I just use it to look at my activities and daily steps/sleep/etc, but for the web version when I am sitting at my PC, I want to have all of the data available to me.

    For me, one of the big selling points of Garmin over other brands (my wife uses Polar), is that prior to the update, there was a lot of information available for individual activities. It seems to be a "form over function" update where activities are concerned, which is sad as activities are a big component of what Garmin is about - the devices are activity trackers after all.


    I'm like-minded in using Garmin Connect on the PC to quickly access stats that were available in the previous versions activities list view. Although some of the data can be viewed within an individual activity, this was not the case with the 'Strokes' data which only appeared in the activities list. As the 'Strokes' column can no longer be appended to the activities matrix, this feature now appears to be lost!
  • It also has worked perfectly on my PC in Chrome.

    Is it possible you have a popup blocker or ad blocker getting in the way?
  • Looks Great

    The update Looks Great. It even worked as well as the old version when and if I could find what I wanted. It even fixed a couple of items in my Activities that were shown incorrectly at the time of the update.

    Then today everything worked just like it did yesterday EXCEPT it did not update the Distance bar on the Dashboard. I think this was more a programmer make work project rather than an update. Plus, they now have some job security fixing what they screwed up. By the time it is running well again it will be time for another update; rinse and repeat.
  • Former Member
    0 Former Member over 8 years ago
    Helps if you ask a question rather than just rant. Many of us are using the new site without issue and prefer it over the last version. So what are you having issues with?


    How do you search and or sort activities by course so that you can compare them? Specific enough?