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Garmin connect data mirgrated???!?!! need help to PUT IT BACK

Bobgdotnet
over 8 years ago
My iOS app logged me out and said "my data is being migrated to China data center" and now the app and the website are both LOCKED OUT for me for an undetermined amount of time.


Firstly, I *NEVER* asked for ANY DATA migration!

Second, there is NO TIMELINE given, I could be locked out for weeks!

Third, even the website now redirects to a garmin.cn domain! I can't even switch anything back, and the login is in a redirect loop, so I get NOTHING.

PLEASE, someone at garmin, PUT THINGS BACK.
  • Former Member
    0 Former Member over 7 years ago
    I wrote an email yesterday to [email][email protected][/email]

    They replied several hours later and said this...

    Dear sir?

    Sorry for the inconvenience.
    We Confirm that your account has been moved to the china data center?.We have migrated China users to China data center on May 2017.?This may be your account using a China Mobile phone number for real name authentication. According to the requirements of China's national network, the data of Chinese users must be stored on the local server.?
    Because the China Data Center is separate with Worldwide Data Center?The contacts on both sides of the server can’t be added across the server, and only the contacts of the same server can be added.And some 3rd party apps have yet to dock with the china data center.
    Since the account transfer has been completed on October 15, If you apply to move your account back to the global server , this will be the last time your account will be moved, Subsequent accounts will not be moved again. Please use other email registration if you want to log on to the China data center.
    Please reply this email to confirm whether you need to move.
    Thanks.

    Best regards?

    I then wrote to them saying I confirm the transfer and asked how long it would take.

    Dear sir?

    Your account have been sent to the server engineer.
    It will be moved to WW server within 2-5 working days.
    Please refer to the attachment log on to the global server within 2-5 working days.

    Thanks.

    Best regards?

    I am very pleased with the outcome so far. I will update here next week after I try to login in to the WW server.