This discussion has been locked.

You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Sleep no more shown but ok on watch

For a couple of days, and since my watch Vivomove luxe has started displaying my sleep, my app does not show any stat anymore. I can see how many hours I slept as well as the score on the watch. And the data is not sync anymore with the app. All the other data are transferred.

any idea?

Top Replies

Garmin-Sara over 1 year ago +4

Hello all,

We have other reports of this and are actively investigating. When we know more or have any updates to share, I'll be posting to this thread. Thank you in advance for your patience with…

All Replies

0 Spacefairy over 1 year ago

I have the same issue since the watch OS update. I am

using the vivomove style.

0 2800288 over 1 year ago in reply to Spacefairy

Same issue with my Vivomove style. My app doesn’t show any stat on my sleep.

0 AnaSanchez over 1 year ago

Same issue

0 Zara1307 over 1 year ago

Same issue since the update & can’t figure out why it would suddenly stop recording my sleep as it’s been fine for over 2 years!

0 LarissaHavik over 1 year ago

Same issue, hope it will be fixed soon. Is there anywhere we can report the issue?

0 seilogramp over 1 year ago in reply to LarissaHavik

LarissaHavik said:
Is there anywhere we can report the issue?

Garmin Support - https://support.garmin.com

0 MWHelm over 1 year ago

Me too - I think something shows up on watch but I don't know how to find it by searching thru watch's own menues.

Anyway, reported it to garmin support, they told me there's an engineering ticket on this known problem, so you all could probably do the same & get notified when they figure out what happened

0 Garmin-Sara over 1 year ago

Hello all,

We have other reports of this and are actively investigating. When we know more or have any updates to share, I'll be posting to this thread. Thank you in advance for your patience with us while we conduct this investigation.

0 6947001 over 1 year ago

Well, this was fixed, but it has been flakey. Back again to no sleep data for the moment. Vivomove Style.

0 6947001 over 1 year ago in reply to Garmin-Sara

I’m on the new 5.20 update. My sleep data is now taking hours, to come over. 67W070841. This was fixed, and with the new sleep score for maybe 3 days. Now, just flakey again. Your support tried to tell me it can take time to sync. That is false. I send out my sleep score daily, as soon as I wake up. I have been doing this for years. There is still an issue. Right now, no sleep data.