Mobile Apps & Web

Garmin Connect Mobile iOS My day is not showing sleep or activities

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My day is not showing sleep or activities

Former Member over 7 years ago

Yesterday it worked perfectly, today it has stopped displaying activities and sleep. I can only see my activities if I go into my profile.

I absolutely love my vivomove hr, the app was awesome and yes I have obviously synced it multiple times.

There hasn’t even been an app update!

Please help!!!

Tried to upload a screenshot but apparently it’s too big ??????????????????

Top Replies

Garmin-Blake over 7 years ago +1 verified

We have rolled back the changes that caused this error. The My Day page should be working for all iOS users now. Thank you for your patience.

All Replies

0 MarcoLaCivita over 7 years ago

Same here as of today.. IPhone SE, Forerunner 935, everything updated to latest versions. Also, since latest app update, it stopped tracking sleep too if heart rate sensor is off, issue that keeps appearing and disappearing among Connect app updates.

0 Former Member over 7 years ago

I’m having the same problem as everyone else, I also are using an Apple phone

0 Garmin-Blake over 7 years ago

This issue has been escalated and we are looking into the cause/a swift resolution. We are incredibly sorry for the inconvenience in the meantime.

0 Former Member over 7 years ago

Same here. Not since I updated by iPhone8s to 12.1 yesterday. Happens all the time when I update to the newest version. What nonsense.

I saw an activity on "My Day" prior to updating to iOS 12.1. After updating nothing else got added the rest of the day. But, I didn't immediately connect that to my issues. I also tried uninstalling and reinstalling the Garmin Connect app. If you're reading this and haven't tried that, don't waste your time. It didn't help. In addition to missing activities, I'm also missing everything except for steps. "Intensity Minutes" appeared momentarily, then disappeared while looking at it.

0 Former Member over 7 years ago

I’m having the same problem as everyone else, I also are using an Apple phone.

0 Former Member over 7 years ago

For what it's worth, you can (at least I did) find the missing information in Connect, but it does not show up on the My Day screen. My sleep stats are there but I had to go to the More menu, then Health Stats, then Sleep. Same with weight. Looks like an issue with the My Day function.

0 Former Member over 7 years ago

Same as everyone in this thread. Mine was perfectly ok yesterday but when I woke up today the information for sleep, stress, heart rate and calories had all disappeared. I’ve tried disconnecting, restarting and all that malarkey, but nothing has worked.

0 DianaMayo over 7 years ago

Same here. Fine yesterday, not today.

0 Former Member over 7 years ago

Same here

F5 /iPhone 7 Plus

0 Former Member over 7 years ago

Same here, Not aware of the problem yesterday, may have but it all looked great, this morning apple Iphone SE -- mobile app only shows steps. If you go through regular menu items you can view items but day screen not displaying anything but steps.