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Trouble connect with my vivosmart 4

Former Member over 5 years ago

The app has not been working with my phone for the last couple of days, I accidentally removed the wrong device and now can not connect back to the app.

0 trux over 5 years ago in reply to Former Member

Since then it has not been able to connect again.

Do you really mean "connect", or rather "sync"? Does the sync audit look exactly the same as before (with the Upload Status: FAILED, and all the other details), or are there any differences? Deos it mean that each time you sync over the cable, you can then sync ove BT for certain time without failures? For how long? Just once, or during several hours? Or does it stop syncing after some operation - e.g. after adding a workout, schedule, new activity, or something else?