AN ERROR HAS OCCURRED message

You can get the info by using your browser and going to connect.garmin.com and then selecting Connections from the menu.

Problem still exists. Ugh, hope they fix it soon. Too much of a hassle to use web version.

Just received this email as an update......seems I have lots of info to gather! :--)

Hi Samuel,
Thanks for your call.
Please provide responses to the following:
Phone Model Android Version describe, in detail, the error or situation:Troubleshooting steps attempted:Name of the app being used:The version of the app used?:Was the screen on or off before the issue?:Was the application in the foreground or the background?:Was WiFi enabled or disabled?:Was the device paired to the phone when the issue occurred? (Must be 100% certain): If so, what model of device was paired?: What version of firmware is installed on the device?:How much data is stored on the device (i.e. Number of steps; the number of activities, courses or workouts; the number of IQ apps)? Please be as specific as possible:What is the typical duration (hh:mm) of the activities recorded on the device?:Was LiveTrack running when the issue occurred?:What is the Garmin Connect username used?:Was Weather enabled or disabled?:Was Auto Upload enabled or disabled?:List of ConnectIQ Apps, Widgets, Data Fields, and Watchfaces installed on the device (for Connect IQ compatible devices only
Please send the contents of your Garmin folder.
Android App Diagnostics:Tap Menu Tap SettingsTap App DiagnosticsTap Share Select default email client from prompted list (ex. Gmail)Select From: Confirm the email address is the same as the Connect accountEnter [email][email protected][/email] in the To: field of the emailSend the email
Android Sync Logs: Tap Menu Tap SettingsTap Device Sync AuditLocate the Date and Time (on the second line, *see picture below) of required sync log To locate previous Day/Time sync log use the arrow bottom left Tap Share Select default email client from prompted list (ex.gmail)Select From: Confirm the email address is the same as the Connect accountEnter [email][email protected][/email] in the To: field of the emailSend the email

Just received this email as an update......seems I have lots of info to gather! :--)

Hi Samuel,
Thanks for your call.
Please provide responses to the following:
Phone Model Android Version describe, in detail, the error or situation:Troubleshooting steps attempted:Name of the app being used:The version of the app used?:Was the screen on or off before the issue?:Was the application in the foreground or the background?:Was WiFi enabled or disabled?:Was the device paired to the phone when the issue occurred? (Must be 100% certain): If so, what model of device was paired?: What version of firmware is installed on the device?:How much data is stored on the device (i.e. Number of steps; the number of activities, courses or workouts; the number of IQ apps)? Please be as specific as possible:What is the typical duration (hh:mm) of the activities recorded on the device?:Was LiveTrack running when the issue occurred?:What is the Garmin Connect username used?:Was Weather enabled or disabled?:Was Auto Upload enabled or disabled?:List of ConnectIQ Apps, Widgets, Data Fields, and Watchfaces installed on the device (for Connect IQ compatible devices only
Please send the contents of your Garmin folder.
Android App Diagnostics:Tap Menu Tap SettingsTap App DiagnosticsTap Share Select default email client from prompted list (ex. Gmail)Select From: Confirm the email address is the same as the Connect accountEnter [email][email protected][/email] in the To: field of the emailSend the email
Android Sync Logs: Tap Menu Tap SettingsTap Device Sync AuditLocate the Date and Time (on the second line, *see picture below) of required sync log To locate previous Day/Time sync log use the arrow bottom left Tap Share Select default email client from prompted list (ex.gmail)Select From: Confirm the email address is the same as the Connect accountEnter [email][email protected][/email] in the To: field of the emailSend the email

They must be insane. Better yet, why doesn't someone at Garmin just try to look at someone else's Connections entry using the Garmin Connect Android app and then they can supply the data they want to themselves. (I have long suspected that maybe they don't have any runners at Garmin.)

I have been getting the same message instead of seeing my activity list under my profile in the app. Hopefully someone can get it fixed soon without breaking something else at the same time.

New update::::::
New Garmin connect mobile version available in the play store today.....has solved the issue for me....
I can view and like my friends activities....and my own...at last :--)

Hooray it finally works again. Thanks for your persistence in getting Garmin to resolve this Sam!

Yep mines started work too a day or so ago.

Everything is OK!!

Aaannnnnddddd it's broken again. :mad: I've been having these issues for about two weeks now. I reinstalled, I talked to customer support, even emptied cache, nothing seems to fix it. I'm on Android and using a Vivoactive HR. It logs my daily steps, some HR info, floor info but can't view weekly challenge, news feed, calendar. Just error has occurred and pull down to refresh. So annoying. This should be fixed already.