Virb Edit not playing videos

Hi I have a Virb and Virb Edit uploads and catalogues the videos as it should but does not play most of them, it just goes to a blank screen and says the is an error playing this video.

The videos play perfectly in Windows Movie Maker.

Both Virb and Virb Edit are running the lastest software updated yesterday.

Can anyone help?

0 FALAGAR over 10 years ago

What kind of computer do you have? Desktop/laptop? What processor, what graphics card and how much RAM?

We've seen these issues sporadically and are investigating a fix.

I am afraid there is not much you can do at this time.

0 joejord_ over 10 years ago

I'm on a desktop with a i7 2.8 Ghz processor with 8gb of RAM. Not sure of the Graphic Card.

0 FALAGAR over 10 years ago

That sounds pretty beastly.

Were you able to play back any video in VIRB Edit? Or do they all fail to play back?

0 joejord_ over 10 years ago

The odd one plays then the the others don't. And then the one that did stops playing also! They all play fine elsewhere. Do you think it is worth reinstalling Edit?

0 FALAGAR over 10 years ago

It can't hurt but I don't think it'll change anything to be honest.

0 Maubon60 over 10 years ago

I own a Travelmate 5742 W7pro intel core i3-380m, the graphics card intel HD graphics up to 1051 MB DVMT, 4GB DDR3 Memory, and I can not export any file type.

0 joejord_ over 10 years ago

So basically wait for an update?

0 FALAGAR over 10 years ago

Pretty much. We are working on a fix right now.

0 joejord_ over 10 years ago

Cheers Falagar, I'll wait with baited breath ;-)