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etrex 30x - no way to update firmware

Former Member
Former Member
I just got the new etrex 30x. The firmware on the device is 2.00 and the garmin page http://www8.garmin.com/support/download_details.jsp?id=9099 states there is an update available. The pages states:

"eTrex 20x/30x (Webupdater) software version 2.10
as of July 13, 2015
Use Garmin Express to install this file."

This is where the problem starts. When I run Garmin express it finds the etrex 30x but displays a message saying "etrex 30x. Garmin Express does not support this device. Please use garmin map updater". As I didn't want or need to update maps I didn't initially try this. Since the first support page talked about the webupdater (which I have previously used for my old etrex vista HCX) I thought I would try that. So I downloaded it from http://www8.garmin.com/support/download_details.jsp?id=931 and installed. This software finds the etrex 30x and the 2.10 firmware update. Once I got to the licence agreement for the firmware update, clicked the confirm tickbox and then pressed next, the update was downloaded but then a pop up said the update is corrupted and the software wouldn't do anything else. I then downloaded the garmin map updater (copyright 2014!) and ran it. After a couple of attempts I got to a page where it said "Device Software Update complete!" and then it hung. The "next" box is grayed out and the only option available is to close the whole software window - which displays a warning saying "Closing the Map Updater now could leave your device in an unusable state and is not recommended. Are you sure you want to exit?"

Can anyone out there explain how I am supposed to update the firmware without bricking the device?

Any help much appreciated.
  • Former Member
    0 Former Member over 9 years ago
    Express message has changed when plugging in the etrex 30x

    Tried detecting the etrex 30x in garmin express today and got a different message so changes are obviously being made in the backend.

    Yesterdays message "Garmin express does not support this device. Please use Garmin Map Updater"
    Todays message "This device is not compatible with Express. Please contact customer care for help"

  • bingbongbing

    We are currently experiencing an issue with our servers when trying to add devices to Garmin Express. Our IT group is actively working on it at this time. We are asking that customers try again later.

    Lisa