Scorecard not showing Date of Round

After more experimenting I'm even more confused.

As it looked like the problem has something to do with the Time Zone Map gmaptz.img I deleted the file from the Approach G6 and fired up Garmin Express. Sure enough it said there was a Time Zone Map available for installation. I declined, instead I closed Express and played a dummy round of one hole from the comfort of my armchair. I connected the G6 to my PC, Express booted up, still offered the Time Zone map installation and uploaded the dummy round to Connect.

The date was still shown as , NaN, 0NaN

So even without the Time Zone Map installed the date is garbled when displayed in Connect, and only in Connect. It's fine in the Internet Explorer scorecard viewer.

Are any other system files updated or otherwise altered when the Time Zone map is installed?

I suppose the fundamental questions are what operation in the G6 causes the hyphen to be missed out, and what changed to cause it to happen?

DAMIAN_DAVIS

Have you tried another web browser? Is your Internet Explorer browser up to date? My IE version 7 displays the date as you are describing but the latest version of Firefox and Chrome display the same round with the correct date. It doesn't appear to be the data but the way the data is interpreted by the web browser. Thats one possibility anyway.

Curt

I'm already using the latest version of Chrome as my browser. The reason I mentioned Internet Explorer is the Garmin Scorecard Viewer doesn't work with Chrome.

I signed in to Garmin Connect in a fully up to date Internet Explorer and the same dates were garbled.

Are there any files on the G6 I could upload to Dropbox which you could then examine that may help?


I'm still thinking it's too much of a coincidence it only went wrong after the Time Zone Map was installed, even though removing it didn't fix the problem.

Also I'm just reminded that if I replace a missing hyphen in the round's xml file stored on the G6 it all works. What has happened since October 22nd to cause the hyphen to be missed out?


Thanks for your continued attention.


Big Edit. I think I've cracked it :D

In answer to my question What has happened since October 22nd ?, the clocks have changed! Here in the UK we've changed from British Summer Time (GMT+1) to GMT.

The 'hyphen' isn't a hyphen, it's a minus time offset sign. To check, I edited a faulty xml file on the G6 by adding a plus sign in the appropriate place, uploaded it to Connect and it displayed correctly!!

<CourseStandardStartTime>2014-11-05T12:05:51+00:00</CourseStandardStartTime>
<CourseStandardEndTime>2014-11-05T15:22:05+00:00</CourseStandardEndTime>

I'll have a small bet that the bit of the code in the device itself which deals with time offsets doesn't enter a sign for an offset of zero. What would be the point? Normally there wouldn't be one but in this case it looks quite important.

Hopefully you can confirm this. and there will be a software update soon.

Thanks again for your attention.

DAMIAN_DAVIS

I just updated the timezone map on a G6 here and created a scorecard and the time tags were created correctly. I even deleted the timezone map as you did and I noticed that the device seems to hang on to the current timezone even if the file is deleted until the device is reset. I would recommend performing one more master reset on the device and then reinstalling the timezone map again. If this does not solve the problem, it would be best to contact product support by phone.

Jason

When I deleted the file gmaptz.img it stayed deleted but still exhibited the problem. Express saw it was missing as it offered to reinstall it for me. Another reset made no difference.

I suspect the reason you do not experience the problem is because being located in the USA, you don't have a timezone offset of zero. Here in the UK we're on GMT until late spring, hence we have a timezone offset of zero. I'm pretty certain come the spring and we go to British Summer Time (GMT+1) the problem will not occur again until late autumn when we go back again.

Is there any way you can con your G6 into thinking it's on GMT and then see if you experience the problem?

I really do think the device software is missing out a plus or minus sign for a zero time offset, as manually putting either one of them into the xml fixes the fault.

Thanks for all your effort.

Further information.

I again deleted the file gmaptz.img from the device and went through another reset/reboot cycle and it stayed deleted. When it restarted it took much longer than usual to get a gps fix. While waiting for the fix the course selection was, I assume, from somewhere in the USA (Overland Park was listed as the nearest course) as I didn't recognise them with the exception of St. Andrews Golf Club. Thinking it was the one in Scotland (timezone offset zero) I played a dummy round there and uploaded it to Connect. It displayed correctly but it wasn't the course in Scotland. It had a timezone offset of -6.
Express was again offering to reinstall the missing timezone map update but I declined.

After it obtained a fix I played a local dummy round, uploaded it and lo and behold, it displayed correctly. However, the xml file for the local course still has the time offset of -6

<CourseStandardStartTime>2014-11-17T14:21:35-06:00</CourseStandardStartTime> Should be ZERO
<CourseStandardEndTime>2014-11-17T14:21:52-06:00</CourseStandardEndTime>Should be ZERO

I'll leave the timezone map uninstalled, as without the it the device seems to think everywhere has a local time offset of -6 and a minus sign to make it work. Everything else looks like it still works too, as far as I can tell.

Whatever the timezone map does to the device, it breaks it for countries with a time offset of zero.

Thanks again for your time.

Latest update.

I played a full round today without the timezone map (gmaptz.img) installed. The date displayed correctly when I uploaded it to Connect. That would seem to confirm it's the timezone map causing the problem.

I can't think of a reason why a golf gps would need a timezone map, so a workaround for the problem would be to delete the file gmaptz.img and reset the device. Do not reinstall it when Garmin Express tells you it's available as a software update.

To delete the file:-

Plug the device into your computer

In Explorer, double click on the device to open it

Double click on the Garmin folder to open it.

Right click the file gmaptz.img and select delete

Eject the device and perform a reset. This will unfortunately wipe your players names and also reset the clubs and bizarrely turn off stats tracking. It also resets a few other things to their defaults.

Hi - I'm having the same problem but with an Approach S6, again in the UK. I haven't removed the .img file yet, but will next time I connect to my computer.

An additional problem I'm having is that the scorecards aren't showing up in the Connect smartphone app and I'm wondering if you're experiencing the same issue? The scorecards are there as I've checked in the folder structure, they just aren't being synced to the app?

Any ideas?


PS. Good work on this thread - it's the only one I could find on the problem.

Damian - I have exctly the same issues and the same timescales as you do. There is clearly an undiagnosed bug in the TZ file with regard to UK times.
I'll try the solution of un-installing it and confirm that for me it also is a temporary fix. I think that Garmin should look into this instead of telling we are using the wrong browser or turning it off and back on again. Sometimes flawed code is flawed code.
cheers

If you are experiencing this issue please contact support as this seems to be a device issue and not an issue with Express in general.

Albert