Can no longer put music on Garmin Vivoactive 5

7456214 24 days ago

I was able to upload music to my vivoactive 5 until the software update to version 17.05. Now when I load Garmin Express it is missing the music option.

The version in the About section is 7.29.0+46140687

Top Replies

RodWhite 23 days ago in reply to Garmin - SP +2 suggested

Using Program Manager to remove Garmin Express, then reinstalling Garmin Express (the same version that was already in the downloads folder). On connecting the Garmin Fenix 8 51mm Solar, the Music pane…
Garmin - SP 23 days ago +1

Can you try uninstalling and reinstall Garmin Express. Make sure your watch is disconnected/unplugged from the computer during this time.

All Replies

0 RodWhite 24 days ago

I have two Garmin Fenix 8, 51mm watches, one is a Solar and the other is an Emoled.

I have a surface pro running windows 11.

I can connect both watches to Garmin Express however, with the Solar, when connected, only the "Tools and Contents" and the "Garmin Connect" panes appear and the Music pane does not appear.

On the Solar watch, under Settings/Music it tells me to connect to a Express via usb to download music, how connecting to Express, the music pane does not.

When I unplug the Solar and plug in the Emoled, the music panel appears and I can transfer the music playlists and music files to the Emoled. When I plug the Solar back in, the music pane disappears.

The Version of Express is Ver 7.29.0 + 46140687

The Version of the Solar software is "up to date" at 22.35

0 Garmin - SP 23 days ago

Can you try uninstalling and reinstall Garmin Express. Make sure your watch is disconnected/unplugged from the computer during this time.

0 7456214 23 days ago in reply to Garmin - SP

Tried this, it did not fix the issue. (Windows 11)

0 RodWhite 23 days ago in reply to Garmin - SP

Using Program Manager to remove Garmin Express, then reinstalling Garmin Express (the same version that was already in the downloads folder). On connecting the Garmin Fenix 8 51mm Solar, the Music pane appeared and I was able to install the music.

0 Garmin - SP 22 days ago in reply to 7456214

7456214 I'm going to reach out to you via email to get some additional information if the uninstall/reinstall of Garmin Express did not fix this for you.

RodWhite I'm glad that fixed it for you and you can now access and download music for the Fenix 8 Solar. If you experience this again please reach out to our product support team.