Birdseye Problem

Former Member
Former Member
I have had a Birdseye subscription for over two years and used it quite a bit so am familiar with how it normally works.
For the last three days when I try to use it everything appears normal during the download stage (except squares don't fill in)
When the download is completed a box appears advising the download could not complete and a try again option is offered.
I have tried different map location and sizes but nothing will download.
I have made no changes to my iMac since the software last worked correctly
Can anybody help me?
Regards

Bob