Garmin Basecamp is not starting anymore

Former Member over 11 years ago

Hi

First here are my technical Specs:

Windwos 7 Home Premium 64 Bit
Basecamp 4.2.2

The first two weeks everything went perfectly. A couple days ago, my basecamp isn't starting properly, precisely it isn't starting at all. There is a notification, which says that there is a problem with the installation of microsoft .NET. I should uninstall all microsoft .NET frameworks and reinstall it.
I have the following .NET frameworks installed:

Microsoft .NET Framework 4 Client Profile
Microsoft .NET framework 4 Extended

and some language packages. I uninstalled all these packages and reinstalled it again, causing the same issue with basecamp. I also tried to uninstall additionally basecamp and reinstall it leading to the same problem.

It would be appreciated if someone could help me. Thanks in advance.

0 Former Member over 10 years ago

Like magic

The problem I had started with an uncontrolled shut down which must have corrupted the file when check-disk repaired the file system. When uninstalling basecamp, the app data was not flushed so that when reinstalling basecamp the same corrupted file was found and used. Deleting the file as described fixed a problem that I spent 2 days trying to fix.

Garmin needs to code a check into the software such that this or any other data file that it depends on is tested for integrity and regenerated if it fails.