Why is BaseCamp not used to sell Garmin Products?

Cheers SUSSAMB and DRTBYK!

Properly rebuked, I AGAIN watched the "Sharing" Video mentioned in the previous reply, and AGAIN followed the instructions for transferring selected Routes and selected Waypoints TO my GPS Device [BMW Navigator IV], and AGAIN nothing transfers. I've tried both the Transfer>Send to . . . menu procedure and the Drag and Drop method but neither seem to work. After completing this process I do not see any of the Routes or any of the Waypoints I'm trying to Transfer.

Sounds like you're doing it correctly so I guess the problem could lie with your BMW Navigator. I have no experience with these, do you know which Garmin model it's based on?

Are you able to look inside its GPX folder? If the routes etc have transferred you will see a file called temp.gpx with the correct date/time stamp. Maybe you could post it here so we can look at it and verify that at least that part of the process is working for you?

Cheers SUSSAMB and DRTBYK!

Properly rebuked, I AGAIN watched the "Sharing" Video mentioned in the previous reply, and AGAIN followed the instructions for transferring selected Routes and selected Waypoints TO my GPS Device [BMW Navigator IV], and AGAIN nothing transfers. I've tried both the Transfer>Send to . . . menu procedure and the Drag and Drop method but neither seem to work. After completing this process I do not see any of the Routes or any of the Waypoints I'm trying to Transfer.

I am missing something in this transfering of routes and waypoints process? But I do not know what! And I do know this should process be easy as it has always been so in the past. But now, for some reason that I cannot figure out, I'm having nothing but difficulty? I do not remember anywhere near as much difficulty learning Mapsource!

And as for the installation of the Detail maps, yes there is mention of installing detail maps in the Tutorials, and there is mention of the ability to connect the device's detail maps in the Tutorials, but nevertheless it was not that clear to me that that you had to have the detail maps installed before you could get turn-by-turn routing. It took a week and several Forum visits to figure this out. I don't think I'm alone in this misunderstanding as I have read a number of other posts by BC users who have had the same misunderstanding. All I'm saying in this is that the Tutorials could, and should be, a lot clearer in regard to this and other Basecamp instructions and features.

Thank's for the help, I appreciate the replies,

WFMCCANN
Basecamp Challenged User

I agree with SUSSAMB, the problem may be with your Nav IV (zumo 660). Is the software up to date? Should be the same level as the latest zumo 660. Use Garmin WebUpdater to check if you are not sure.

Here are a couple of things to try. First, do you have a microSD Card installed on the Nav IV? If so you will have both the Garmin Drive and a SDCard Drive mounted on you Mac.(???)

First close BaseCamp and unplug your Nav IV from your Mac. Then start BaseCamp. Once it is open then plug in your Nav IV. Once the Nav IV has been mounted on your Mac and BaseCamp "sees" it in the My Garmin Devices try the following with each mounted drive:

• Like SUSSAMB suggested, while you have your Nav IV connected to BaseCamp use Finder to open both drives and look in the Garmin/GPX/ folder. There you should find your Waypoints.gpx and Routes.gpx files. If you do not then truly BaseCamp did not transfer them.
  
• Try the drag/drop method of transferring your data into first the Garmin internal storage and then into the microSD Card from within BaseCamp. After each transfer check the drive on your Mac with Finder to see if the data is in the Garmin/GPX folder.
  

If it appears that the data is transferred but no data shows up on either of the storage location on your Nav IV, try one more thing. Remove the microSD Card from the Nav IV and place it in a card reader. Plug the Card Reader into your Mac and then start BaseCamp. The SD Card should show under My Garmin Devices. Now try transferring your data there. If that does not work there is something wrong with your BaseCamp installation. If it does work there is something wrong with your Nav IV.

I turn my back on the forums for one day and see what happens :) I completely agree that we missed the boat when it came to migrating MapSource users to BaseCamp. We should have created videos and tutorials and in app hints, etc for the die hard MapSource users. After all, they had come up one of the steepest learning curves ever. I should know I worked on it for 3 years. We totally underestimated the resistance to leaving an application that users had spent blood, sweat and tears learning, but now were using somewhat proficiently. However, this very thread touched on one of the main issues; we were designing for users that had 0 experience and users that had a bunch. On the Mac side in particular, we really didn't pay any homage to MapSource, because it didn't exist on the Mac.

I have stated at least a dozen times internally that our biggest mistake in BaseCamp was not designing a migration plan for current MapSource users. There are several reasons for that, some of which have been touched on here, but eventually it comes down to oversight on our part. We spent so much time creating BaseCamp, we didn't take the time to ask "how do users move over and why?"

As for PSeabolt's original question, there's lots of complicated reasons for that too, but it is a LOT better than it used to be. BaseCamp is advertised on the web site in several places, the Zumo and almost all outdoor devices ship with a slip advertising BaseCamp, etc. As for nuvi users, while most don't use BaseCamp, 30% of BaseCamp's users have nuvis. The Trip Planner feature is a long over due assistant for the user that wants to plan a driving trip. PND dev has started working much closer with us to improve the experience. They've even started talking about adding the ability to delete data from within BaseCamp (keep those emails to product support coming. Just don't mention me, because I like my job ;) ).

I just don't understand how you guys get so much time off. :rolleyes:

On another topic, I've noticed that the new units/brands and especially the On The Trail group, don't seem to know about Mixed-Travel Routes. I mention this because they seem to want to deliver their new units with Routing code that recalculates the routes upon selection. This of course eliminates the "direct route" segments in a Mixed-Travel route. It would be very helpful and improve brand sales if they would NOT recalculate Routes by default. I'm requesting a bit of lobbying on your part to the On The Trail teams especially - I think the zumo brand gets it.

When you consider the multitude of devices supported and the complexity of routing, I don't think you could have made BaseCamp much easier to use especially with us hollering for everything in MapSource and more plus artificial intelligence to know our preferred route. People don't link change, I'm still using XP. Jobs condition the Mac users to change better than Gates. When I am in a rush and trying to do something in OS 10.8 I knew how to do in 10.6, I gripe but over all I appreciate have the advantages of faster processor and more memory being used by the OS.

I think each Garmin device sold should not only promote BaseCamp but also give detail instructions on how to use the device with BaseCamp. Most of the questions I see relate to BaseCamp and a GPS, I can't see it practical to give the instruction for all the models in BaseCamp instructions.

Hello SUSSAMB and DRTBYK,

Thanks for the replays. I will try your latest suggestions in the next day or so. The BMW Navigator is, I believe, the same as a Zumo 660 and for the record I DO NOT have a microSd installed. I don't have access to the GPS at the moment, but I do know that it does have the latest software update, as does Basecamp. So maybe there is a problem with the GPS unit itself or maybe the USB cable is defective or who knows what! I dunno!

Let me ask you this: Once I go through the Transfer To the device "Sharing" process, do I then have to specifically "Import" the selected data using the GPS's menu items: Tools>My Data>Import Data>Waypoints-or-Routes . . . or . . . should the Routes and selected Waypoints be accessible without any further action on the GPS other than selecting Favorites or Custom Routes?

Hmmm, you've got me wondering if all the angst I'm having with Basecamp is really caused by a new BMW Navigator IV [Zumo 660] that is defective!

Thanks for the new ideas. Will call Garmin to investigate.

If it's the same as the Zumo 660 then yes, to get routes to show you do indeed have to import them ... on the Zumo 660 it's Tools>My data>Import route from file. Waypoints would normally be imported automatically, but maybe they also need importing on the BMW version.

As I previously posted you should be able to confirm that Basecamp is sending the data by looking for a file named temp.gpx within the GPX folder.