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Digital display not working - Replaced

Just for info:

Everything was working fine, analog hands moving, garmin connect sync, HR, notifications vibration, but no digital display. How can you troubleshoot this with a "factory reset"? You cannot because the only way to do that is through the digital display menus, no option for that on garmin connect or express. I've sent it to garmin support and they sent me back a new watch.

Best regards!
Ricardo.
  • same issue, i bought it in Nov 2019 and now the digital display totally dead. Bad lucky, cannot pair it with Garmin connect to get a time sync Disappointed.
    So I just buy a new one, but not Garmin anymore 

  • The same , have you tried to contact garmin?

  • I am having the exact same issue! My 1st one did this the end of 2020 at less than a year old - it was still covered by warranty so was replaced. And now the replaced one is doing the exact same thing! I am in Australia & the only way to contact Garmin seems to be via phone! Not impressed such an expensive watch does not last!

  • This appears to be the norm!
    I had the same issue in South Africa. Sent it in for repairs, only to bet told that it cannot be repaired and needs to be replaced. When I asked for clarity, I was advised that it would be a brand new identical unit which I have to pay for and this will only carry a 90 day warranty! Surely a new "replacement" unit should have the full warranty. Upon researching other brands, I found that you can get smart HR watches (with more features) with a 24 month warranty! 
    Super unhappy with GARMIN and will never purchase one again!

  • Mine is doing the same 2 1/2 years old ..... What do I do ??

  • Also have the same issue where the screen has faded and is not visible on the left side. I am otherwise very happy with it and do not want to replace. Where is the repair support Garmin?!

  • Wait - give it a month or two and then there will be no display whatsoever

  • I agree. While my watch is 3 1/2 years olds, I didn’t purchase it to perform as a pricey disposable. It has the same issue as others have described and Garmin offers a small token discount to apply toward a new watch to appease disappointed customers. While the agent was kind, the problem could not be resolved.   I bought a Garmin after a disappointing performance by another popular top brand and because Garmin’s reviews were positive for repairs and customer service.    While I have loved my Garmin, I am in search of a quality/ durable and dependable smart watch that is not essentially a pricey disposable after a couple of years of performance.  It would be nice if some company remembered the good old watch brand slogan, “takes a licking and keeps on ticking” to make things that truly endure. Albeit small, think of  of all the landfill waste created because so many things are no longer made to last.  

  • Exactly same issue here. Right after warranty. 

  • Exactly the same issue, about 3 yo HR, it fased to black in a week. Reading the many people witn the same issue, it smacks of in-built obsolescence. Very bad look, please do better!