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Calibrating the watch hands / Soft reset

Former Member over 7 years ago

Hi,

i calibrate the watch hands a lot of times a day, but a few minutes later, it shows not the similar time the digital watch shows.

And my second question: Is it possible to make a soft reset or reboot on the vivomove hr?

Thanks,

j70bar

0 Garmin-AmberD over 4 years ago in reply to Former Member

Hello! Can I have you reset your device to defaults

Hold the touchscreen to view the menu.
Select the gear icon and then select Restore Defaults
Then sync the device with Garmin Express

Can you tell me after you have calibrated the device if it continues again?

0 Former Member over 4 years ago in reply to Garmin-AmberD

Is the same... I reset almost 50 times but nothing changed. I wonder if it’s covered from warranty a watch with less than a year showing a wrong time else the garbage will be the next step.

0 seilogramp over 4 years ago in reply to Former Member

Did you also sync with Garmin Express? If still no joy. contact Garmin Support phone or chat.

0 Garmin-AmberD over 4 years ago in reply to Former Member

OK, thank you for trying! Can you go ahead and contact your local Garmin support so this can get resolved. If you run into any issues please reach out to me!