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Steps not counting

Former Member
Former Member
If on a run and my watch is paused of I let it go to the clock screen the steps during a run aren't counted. Garmin 235.
  • Everything else on my vivofit works, but the step counter. (which was working fine yesterday) Any thoughts? (no water or physical damage was or has been done to it). 

  • I would try turning it off, and on, to see whether it helps. If not, contact Garmin Support at https://support.garmin.com 

  • Former Member
    0 Former Member over 3 years ago

    The step count is dependent on your arm swinging back and forth when you walk/run. If your hands are still due to pushing anything (stroller, shopping cart, etc), the steps will not register. That's not specific to your watch, that's how every step-counting watch works. The only way around that would be to push the stroller only with the hand not wearing the watch or buy a foot pod.