This discussion has been locked.

You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Vivoactive 3 music won't connect to WiFi if security is on

Former Member over 4 years ago

Hi I have a problem where if security is on my internet. (Virgin Media hub4) the watch won't connect. I have to remove security. I also tried my watch as a hotspot with and without security and it won't connect if security is on. Has anyone seen this? I've tried wep, WPA and wpa2 on the home network.

Thanks

0 hhasert over 4 years ago

I connect using WPA2 and AES encryption without any problems. The router needs to support 11g probably on a 2.4 Ghz channel. Perhaps you should describe the setup of the router, this is to broad a problem description.

0 Former Member over 4 years ago in reply to hhasert

Hi it's the virgin media hub 4 using wpa2 encryption on the 2.4ghz channel (I separated the 2.4 and 5ghz channels). The 2.4ghz is 802.11g/n mixed on channel 6.

0 hhasert over 4 years ago in reply to Former Member

Same as my setup, just check if you have AES in stead of tkip for encryption. I have seen issues with tkip in the past and aes is the better choice anyway. I have 3 different router brands and they all work withthese settinga. Also check if channel 6 is free, sometimes there is much interference by neighbours.

0 hhasert over 4 years ago in reply to Former Member

I see some issues with HUB 4 when I search for it. Did you try this suggestion I found on the forum ?

"The solution is to temporarily disable the 5Ghz WiFi and then connect the device to the 2.4Ghz band SSID. Or rename the SSID’s to differentiate between the two"

0 Former Member over 4 years ago in reply to hhasert

Thanks for that. I haven't done that step yet. I only split out the band's. I'll test when I get the chance

Cheers

0 hhasert over 4 years ago in reply to Former Member

OK. I have them separated on my routers with different names (added -5G to the 5Ghz channels) because I have a much cleaner environment on 5Ghz and do not want my capable devices switch to the slow and sometimes noisy 2.4 channels.