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Garmin Pay not working

Hi All,

I got a VA3 for Christmas. I set it up with Garmin Pay and that worked fine (my bank supports it). I realised that this particular VA3 had terrible battery life. I had no apps or watch faces and turned off backlight and every other setting I could think of to reduce battery life but it lasted no longer than 3 days (and I purchased it over apple watch for more battery life). I returned it and it was replaced with a new watch, and the new VA3 has good battery life. I typically get a week or more with no GPS usage.... but I setup my garmin pay card and it registers and looks like it is working but you go to use it, and the watch does not communicate with the POS terminal. Over the last month I have tried deleting my wallet and reinstalling, and using the watch at many different places with POS terminals and it simply is not recognised at places that worked fine with my original VA3.

So my thoughts are that the new VA3 has a hardware fault with the NFC system, but before I go through the hassle of replacing the watch again, is there anything else I can try to rule out software issues? Is it possible that the fact I had the credit card installed on a previous watch could stop it working on my new watch? I did delete the wallet on that watch before returning it. I mean it sets up the wallet with no issue and it seems to all work fine, but it just never makes a connection.

Any help appreciated!

Cheers,

Adrian

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0 Duggs over 7 years ago

Hi,

Did you get this sorted in the end? What was the issue?

I have just activated Garmin Pay on my VA3 as the bank has eventually signed up but the watch doesn't work with the contacylcon device. Everything seems good in setting up wallet so seems like an NFC issue

Thanks
Andy

0 vosadrian over 7 years ago

Sorry for the late response.

I replaced the VA3 with a new one and it worked perfectly. So it had some type of NFC hardware issue.

0 7358895 over 5 years ago

Hi All,

My wife and I both have VivoActive 3 watches and both used Garmin Pay extensively with multiple cards. Both watches worked fine. Sometime since September 19 (i.e. the last time we can find a valid Garmin Pay transaction), Garmin Pay has stopped working on both watches. Both watches are running software Version 6.90. I loaded an NFC tools application on my phone and neither of the watches can be read by this application even though it reads all of our cards without a problem. I'm convinced that either the NFC chips on both devices have failed since September 19 (unlikely as the watches haven't sustained any damage and are of quite different ages) or there's been a software update that has stopped the NFC chips from working. I suspect the latter and that Garmin should investigate to find out why the NFC chip isn't working for this particular software version. Is there any way that I can find out when software versions were applied and possibly even roll them back ? I'll continue to investigate.

Cheers,

David (Australia).

0 7358895 over 5 years ago

Hi All,

Both my wife and I have VivoActive3 watches of quite varying ages and have been using Garmin Pay extensively with multiple cards for quite some time. Since September 19, 2019 (i.e. the last time we can find a successful Garmin Pay transaction), Garmin Pay has stopped working on both watches. Both watches run Software Version 6.90. I installed an NFC Tools application on my phone and neither of the VivoActive3 watches can be read by this application even though it reads all of our cards without a problem. So I believe either the two NFC chips in our watches both failed at about the same time (which is unlikely as neither watch has sustained any physical damage and they are of quite different ages) or there's been a software update since September 19 that's stopped the NFC chips from working; I suspect the latter. I believe that Garmin should be investigating if there's been a software version that's preventing the NFC chips from working properly with the current level of software. Does anyone know how I can find out when software updates were applied to my VivoActive3 and potentially roll them back to see if I can Garmin Pay working on one of the watches again ? I'll continue to investigate (as it was the Garmin Pay function that convinced us to purchase these Garmin devices.

Cheers,

David (Australia).

0 Former Member over 5 years ago in reply to 7358895

I have the same issue. Except I've never set mine up and the setup fails repeatedly.

0 Former Member over 5 years ago in reply to 7358895

Same case here, but I also had suddenly to set up garmin pay again cause the settings were lost, I guess there is a serious software bug

0 Former Member over 5 years ago in reply to 7358895

My VA3 NFC also stopped working in the past month. I hope Garmin figures it out soon.

0 pshare over 5 years ago in reply to Former Member

I've only tried using Garmin Pay 2X and it failed both times. I don't know if NFC doesn't work or it's the setup because of issues from GCM 4.23

0 FigoiFago over 5 years ago

Also have problem with Garmin Pay. Data about card is lost. I must to type it agian.

0 pshare over 5 years ago in reply to pshare

I'm now up to 4 failures and no successes.