Right Sensor Missing

Well, it seems that Garmin support works the same as the Vector 3, "... missing".
Whilst the trend should be increasing the quality, decreasing the pricing, here is the other way around ... very sorry to see this.

Garmin Edge 810, Garmin Fenix 3 HR, Garmin Edge 820, Garmin Fenix 5, Garmin Edge 1030, Garmin Forerunner 935, Garmin Vector 3

It's time to move on .. out of Garmin neighborhood!

Apologies for the contemplation here but my frustration level is very high and I'm sure it's better to do it this way than to say how I'd like to say it really.

t_smit

What is your recommendation?
I have already had right sensor is missing message. Usually after the battery replacement and finally after the battery door replacement it disappeared. But it has not been so frequent. On the mentioned ride I have seen almost continuously so I had to unpair the right sensor as it was interrupting the display (present error message and had to accept) and also the computer presented only half of the power (probably reading 0 from right side).
And everything is after the firmware update.
Now I paired again the sensor and will give another attempt. But this interruption you mentioned is unusual for me, I have never experienced before the firmware upgrade.

Hi,

Many thanks for the help.
The only difference is the new firmware Battery should not be used too much as I have just replaced (4-5 rides ago about 8-10 hours usage)
What next?
As far as I see there were some update regarding ANT+ and low battery message (which one is not present in my case)

Also I have never ever experienced so massive "right sensor missing" message than 24 Feb (Sunday) .

Do you think it can be in connection with the new firmware? If battery power is good and messages continuously present is there any way to downgrade the firmware to 3.5?

Thank you
Zoli

Hi all,

Just to let you know that I do have exactly the same issue as the one you all have since Feb 2019 and I assume it is following the update to 3.6. I had amongst 10 to 20 lost of signal during a few rides following the update and then permanently the famous message "right pedal missing". Obviously, nothing is recorded and it makes the power measurement fully wrong as the right pedal is 0 (like pushing with one leg).

I do have the new caps design so this is not the issue. I also tried to switch left / right caps (battery included): connexion to left pedal works but same message unfortunately appears.
I don't see any other alternative than sending them back. Waiting for Garmin Switzerland's feedback (original idea was to change the caps). Very disappointing with a price tag at this level...

Keep you posted.

Hi all,

Just to let you know that I do have exactly the same issue as the one you all have since Feb 2019 and I assume it is following the update to 3.6. I had amongst 10 to 20 lost of signal during a few rides following the update and then permanently the famous message "right pedal missing". Obviously, nothing is recorded and it makes the power measurement fully wrong as the right pedal is 0 (like pushing with one leg).

I do have the new caps design so this is not the issue. I also tried to switch left / right caps (battery included): connexion to left pedal works but same message unfortunately appears.
I don't see any other alternative than sending them back. Waiting for Garmin Switzerland's feedback (original idea was to change the caps). Very disappointing with a price tag at this level...

Keep you posted.

Hi,

I can confirm: since I updated firmware to 3.6 I have been experiencing the issue. Before it was not too often.
Also it was written somewhere we should disconnect the Garmin1030 (if you have this) from mobile phone. So give a try. But it would be annoying as many function is via mobile connection.

Zoli

I can confirm: since I updated firmware to 3.6 I have been experiencing the issue. Before it was not too often.

The Feb 23 file you posted was recorded with firmware 3.5, and it had right side resets (irrespective of whether or not the notification popup appeared on your screen). The 3.5 to 3.6 firmware changes did not include anything that should have changed the probability of right side resets occurring, or the way that they are reported.

Also it was written somewhere we should disconnect the Garmin1030 (if you have this) from mobile phone. So give a try. But it would be annoying as many function is via mobile connection.
Zoli

You can reduce the overall radio workload by disabling connections that you are not using.
For Vector 3, the setup/maintenance functions available from the Garmin Connect phone app are also available on most newer Edge units, so there is no benefit to keeping your Vector pedals connected to the GCM app on your phone, once the setup is complete. Removing your pedals from the Garmin Connect Mobile device list saves some battery power on the pedals and can improve the data quality between your pedals and the head unit in some situations.

For the Edge the situation is not the same. As you point out there are a lot of useful functions gained by having the phone linked to the Edge, and it is not intended that you need to routinely disconnect your Edge from the phone in order to use Vector pedals. If someone suggested that then it would have been for a one-time test only, to see if any change in behaviour was noticed.

Just to let you know that I do have exactly the same issue as the one you all have since Feb 2019 and I assume it is following the update to 3.6. I had amongst 10 to 20 lost of signal during a few rides following the update and then permanently the famous message "right pedal missing".

If you post the .fit file for the last ride you did with 3.5, and one or more of your recent rides, we can look and see if there is anything in there that would help diagnose the issue.

If you post the .fit file for the last ride you did with 3.5, and one or more of your recent rides, we can look and see if there is anything in there that would help diagnose the issue.

Here you are! The one done recently in 3.6 shows that after 1hour ride, the connexion with the right pedal is lost (so balance 100% left), with a few dots appearing here and there till the end of the ride. It also shows that I would have been standing on my bike for 30 consecutive minutes, which is obviously wrong. I obviously tried to change battery and switch caps.

I didn't record it, but on my last ride, it was unfortunately happening from the first second.

I see as well "right pedal missing" messages after the latest update. Checked through my older activities and there were no right pedal drop outs. So I connect that to the latest firmware update... Hope that will be fixed soon?!

avuille you might try to replace the batteries. Your left side is still reporting OK but your right side is not staying alive long enough to report a battery voltage.