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Wife's profile does not exist on scale.

I have recently purchased the Garmin Index 2 Scale. I have it working perfectly well for me. However, I am having trouble adding my wife to the scale.

I have invited her and she has accepted. She has the scale listed as one of her devices in the Connect App.

When she steps on the scale, her profile is not there. I.E. it suggests my initials, then she tries to cycle through users and there are no other users to choose from. Her profile does not exist on the scale.

Any suggestions?